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Crackerbarrel

TermDefinition
Conversion # of dining guests converted to retail purchasing
ADS Average Dollar Sale
UPT Units Per Transaction
Sales Growth % To Total = % of Total Unit Sales
Increase Conversion, ADS and UPT = Sales and % to Total Growth
A Feature What your product or service has or does
A Benefit Something of value, why it matters, how it will help, what need will it satisft, or what problem will it solve. How your product will become a solution.
STARS Sorry-Thank you-Action-Resolution-Share
FUN Features and Benefits, Unique product and Special Features, Natural and Genuine Interaction
Guiding Principles Urgency with a Purpose, Team Player, Appearance, Hospitality First
Focus Behavior Move quickly with a purpose always to serve w/o sacraficing excellence.
When to welcome quests Upon entering the store and returning from dining.
Where is eye wash station By managers office
Where is MSDS In managers Office
Where are the smokehouse items Freezer back of store
Where are the opening and closing duties Store room office
ADA requirements 4' Clearance in front of cash stand
Created by: mckathleen01
 

 



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