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chapter 9 management
| Question | Answer |
|---|---|
| organizational structure | formal arrangement of jobs within an organization and is based on decisions about chain of command and span of command |
| specialization | individual employees specialized in doing part of an activity rather than the entire activity |
| during the first half of the 20th century | managers viewed work specializations as an unending source of increased productivity |
| in some jobs, human diseconomies from | work specialization more than offset the economy advantages |
| customer departmentalization | used in recent years to better monitor needs of customers and respond to changes in those needs |
| line of authority that extends upper | management to lower organizations " chain of command" |
| authority | right to inherent to a position that allows a manager to tell subordinates what to do and expect them to do it |
| responsibility | obligation to perform a duty |
| accountability | never delegated |
| theory that person should report | to only one manager is called unity of command ( not chain ) |
| traditional view was that | managers cannot directly surprise more than 5-6 subordinates, however with new technology there is no magic number |
| the concept that defines the # of subordinates | that report to a manager and indirectly specifics the # of levels of management in an organization is called span of control |
| tends on the past few years have centered on | a wide span of control to reduce cost and speed decision making |
| in recent years | has been a movement to make organizations more flexible and more responsive through decentralization |
| mechanistic organizational design | high specialization rigid departmentalization, clear chain of command, narrow spans of control, centralization, high formalization |
| organic organizational design | cross-functional teams, cross-hierachial teams, free flow of information, decentralization, low formalization |
| a mechanistic organization | rigid controlled & very efficient, well oiled machine and are described as mechanistic |
| mechanisitic design | stressed standard job specialties to promote high formalization |
| structure is related to | size of organization such that larger organizations are more mechanistic |
| according to woodward's studies | mass production works best with mechanistic structure |
| managers in contemporary organizations are finding | traditional hierarchal design often not appropriate for environments they face |
| an advantage of team structure | employees are more involved and empowered |
| disadvantages of team structure | increased complexity of assigning people to projects |
| when an organization assigns | specialists to groups according to their projects they are working on the thesis called matrix structure |
| researchers have concluded that | structure and strategies of organizations worldwide are similar, consistent with the individual cultures |