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chapter 9 management

QuestionAnswer
organizational structure formal arrangement of jobs within an organization and is based on decisions about chain of command and span of command
specialization individual employees specialized in doing part of an activity rather than the entire activity
during the first half of the 20th century managers viewed work specializations as an unending source of increased productivity
in some jobs, human diseconomies from work specialization more than offset the economy advantages
customer departmentalization used in recent years to better monitor needs of customers and respond to changes in those needs
line of authority that extends upper management to lower organizations " chain of command"
authority right to inherent to a position that allows a manager to tell subordinates what to do and expect them to do it
responsibility obligation to perform a duty
accountability never delegated
theory that person should report to only one manager is called unity of command ( not chain )
traditional view was that managers cannot directly surprise more than 5-6 subordinates, however with new technology there is no magic number
the concept that defines the # of subordinates that report to a manager and indirectly specifics the # of levels of management in an organization is called span of control
tends on the past few years have centered on a wide span of control to reduce cost and speed decision making
in recent years has been a movement to make organizations more flexible and more responsive through decentralization
mechanistic organizational design high specialization rigid departmentalization, clear chain of command, narrow spans of control, centralization, high formalization
organic organizational design cross-functional teams, cross-hierachial teams, free flow of information, decentralization, low formalization
a mechanistic organization rigid controlled & very efficient, well oiled machine and are described as mechanistic
mechanisitic design stressed standard job specialties to promote high formalization
structure is related to size of organization such that larger organizations are more mechanistic
according to woodward's studies mass production works best with mechanistic structure
managers in contemporary organizations are finding traditional hierarchal design often not appropriate for environments they face
an advantage of team structure employees are more involved and empowered
disadvantages of team structure increased complexity of assigning people to projects
when an organization assigns specialists to groups according to their projects they are working on the thesis called matrix structure
researchers have concluded that structure and strategies of organizations worldwide are similar, consistent with the individual cultures
Created by: 667412834
 

 



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