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ED-D 316 Chapter 7
Listening: More than Meets the Ear
| Question | Answer |
|---|---|
| What is listening | Making sense of other's spoken messages |
| What is Mindless listening | Reacting to others' messages automatically, without much mental investment |
| What is mindful listening | Giving careful and thoughtful attention and responses to the messages we receive. |
| What is attending | The process of filtering out some messages and focusing on others |
| What is listening fidelity | the degree of congruence between what a listener understands and what the message sender intended to convey |
| What is responding | Giving observable feedback to a speaker |
| What is remembering | the ability to recall information |
| What is Pseudolistening | An imitation of true listening in which the receiver's mind is elsewhere |
| What is stage-hogging | A listening style in which the receiver is more concerned with making a point than with understanding the speaker |
| What is selective listening | A listening style in which receivers respond only to the messages that interest them |
| What is insulated listening | a style in which the receiver ignores undesirable information |
| What is defensive listening | a response style in which the receiver perceives a speaker's comments as an attack |
| What is ambushing | a style in which the receiver listens carefully to gather information to use in an attack on the speaker |
| What is insensitive listening | failure to recognize the thoughts or feelings that are not directly expressed by a speaker |
| what is prompting | using silences and brief statements of encouragement to draw out a speaker |
| Questioning | a style of helping in which the receiver seeks additional information from the sender to be sure the speaker's thoughts and feelings are being received accurately |
| What is closed questions | Questions that call for a specific or yes/no response. |
| What is open questions | Questions that allow the respondent to answer in a variety of ways and to include a great deal of description and detail |
| What is sincere questions | Questions aimed at soliciting information that enables the asker to understand the other person |
| What is counterfeit questions | Questions aimed at sending rather than receiving a message |
| What is paraphrasing/active listening? | Repeating a speaker's thoughts and/or feelings in the listener's own words. |
| What is supporting | a helping response that reveals a listener's solidarity with the speaker's situation |
| What is analyzing | A helping response in which the receiver offers suggestions about how the speaker should deal with a problem |
| What is judging | A response in which the receiver evaluates the sender's message either favorably or unfabourably |
| What are the types of ineffective listening | pseudolistening, stage-hogging, selective listening, insulated listening, ambushing, and insensitive listening |
| How to improve listening skills? | -Talk less -Get rid of distractions -Don't judge prematurely -Listen for key information |
| What are the types of response style | Promting, questioning, paraphrasing, supporting, advising, and judging |
| How much of their communication time do people spend listening | Students: more than 55 percent Employees: about 60 percent |
| What are the five elements of the listening process | hearing - attending - understanding - responding - remembering |
| Why we don't listen better (9 reasons) | [OPRENA-LLP]message overload; preoccupation; rapid thought; effort; external noise; faulty assumptions; lack of apparent advantages; lack of training; hearing problems |
| What are the six types of counterfeit questions | -trap the speaker questions -tag questions -statement questions -hidden agenda questions -correct answer questions -unchecked assumption question |
| The listening response of “active listening” or “paraphrasing” can be used for three main purposes; these are… | -reflect the ideas you think a speaker has expressed -learn whether your perception of a person's feeling is accurate -be a tool for helping problem-holder find solutions |
| What are the tree approaches of paraphrasing? | -change the speaker's wording -offer an example of what you think the speaker is talking about -reflect the underlying theme of the speaker's remarks |
| What factors should you consider before deciding to paraphrase (to be helpful)? | -is the issue complex enough? -do you have the necessary time and concern -can you withhold judgment -is your paraphrasing in proportion to other responses? |
| Supportive response can take any of five types. These include… | empathizing, agreement, offers to help, praise, reassurance |
| What are the six types of responses that are not supportive. | -deny feelings -minimize the significance -then and there focus -cast judgment -focus on yourself -defend yourself |
| The text outlines three suggestions for using supportive responses. These are… | -need not approve to support -monitor reactions to support offered -support not always welcomed |
| What are the two potential problems of analyzing | -your interpretation not right, and speaker more confused -your analyze is right, but raise speaker's defensiveness |
| How to analyze effectively? | -offer your interpretation as tentative -the speaker is receptive to your analysis -your motive is truly to help the speaker |
| Describe the factors to consider before offering someone advice | is the advice needed? wanted? given in the right sequence? coming from an expert? offered in a sensitive, face-saving manner? adviser a close and trusted person? |
| What are the two important considerations with respect to using judging? | -the problem holder should have requested an evaluation from you. -the intent of your judgement should be genuinely constructive. |
| why both genders tend to seek out female listeners when in need of emotional support | Women are more likely to give supportive responses, but men are less skilful at providing emotional support and tend to offer advice or divert the topic. |
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