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DSCI 303 - Exam 1
| Question | Answer |
|---|---|
| The first step in QFD is to determine the customer attributes. The second step in QFD is to translate the customer attributes into target values. | False |
| "Lean operations" refers to the task of reducing the defect rates in a firm's products or services. | False |
| Product design supports the business strategy. | True |
| A bill of materials can be coupled with a bill of labor if MRP systems are to be used in service industries. | False |
| A process will generally have at least one bottleneck. | True |
| If there are multiple resources that process each transaction, then the process capacity is the sum of all the individual capacities of the resources. | False |
| Market pull is the best way to introduce new products. | False |
| Order launching MRP systems are also know as Type II MRP systems. | False |
| The master schedule is prepared for product families. | False |
| In supply chain improvement, it is often necessary to reduce the setup time of equipment dramatically so that smaller lots of the product can be economically produced. | True |
| The process view provides a basis for viewing an entire business as a system of interconnected processes. | True |
| With the technology push view of new-product introduction, technology and the market equally determine which products a firm should make. | False |
| It is bad to have a negative cash-to-cash cycle in which the firm receives payment before it pays its suppliers. | False |
| A line of visibility separates the parts of a service that come in direct contact with customers from those that do not. | True |
| The Economic Order Quantity model is extremely useful while making decisions on order quantities in MRP systems. | False |
| Delivery has three performance measures: on-time delivery, fill rate, and unit cost. | False |
| ISO 9000 requires that a new-product development process be defined and followed by a company. | True |
| MRP systems work better in a line flow system compared to a job shop. | False |
| In MRP systems, inventories are managed according to their dollar usage values (i.e., high dollar usage inventories are more carefully managed compared to low dollar usage inventories). | False |
| Misalignments between operations and product design can occur in technology, infrastructure, and rewards systems. | True |
| Final consumers can be found farthest downstream in the supply chain. | True |
| Forecasting demand in MRP systems is based on the past demand patterns for components. | False |
| A process view emphasizes that it is important for a business to function as independent silos. | False |
| Major product redesign is often needed to make infrastructure improvements in the supply chain. | False |
| As price increases and benefits remain constant, the value of a product increases. | False |
| Demand chain management tries to match supply and demand. | False |
| One of the major benefits of concurrent engineering is the reduction in time to complete the new-product development process. | True |
| When a company uses an ERP system, the different functional areas of the business will share a common database. | True |
| Modular design offers new opportunities for product and process design. | True |
| The master schedule should be frozen inside the production lead-time. | True |
| Process redesign tends to be cross-functional in nature and requires a complete overhaul of work methods, flows, and information systems. | True |
| The objective of structural and infrastructure changes is the same: To remove sources of uncertainty, to reduce replenishment time, and to reduce total cost of supplying the market. | True |
| The transformation view of the operations function provides a unified approach for studying the manufacturing and service industries. | True |
| Best practices in operations are best for all organizations. | False |
| MRP is a type of pull system. | False |
| The design and management of seamless, value-added processes across organizational boundaries to meet the real needs of the end customer is called | supply chain management |
| Quality function deployment | all of the above |
| If a factory has 100,000 units of materials in the system and if the average flow rate of the system is 5000 units per day, then according to Little's Law, the average throughput time is | 20 days |
| What does a square or rectangle symbol indicate in a flowchart? | operation |
| Which type of MRP System is used as an information system to plan and control inventories and capacities? | Type II |
| Successful MRP implementation requires | management support, accurate data, and adequate computer support |
| Backward or upstream supply chain flows include | all of the above |
| In MRP "scheduled receipts" are | open orders not delivered yet |
| The thee inputs for an MRP parts explosion are | inventory, master schedule, and bill of materials |
| Cycle counting | is counting a fraction of inventory each day |
| The master production schedule for Product A shows a need for 30 units, and Product B shows a need of 25 units. To manufacture a unit of Product A, three units of component C are required... Determine the gross requirements for C to complete production. | 190 |
| A diamond symbol in a flowchart indicates | both (a) and (b) |
| Materials handling, transportation, and warehousing are elements of | logistics |
| Which of the following is true about MRP systems? | objective is to meet manufacturing needs |
| Which of the following does the Supply Chain Operations Reference (SCOR) model NOT include? | all of the above are included |
| Which of the following is NOT true of vertical integration? | Leads to greater flexibility to changing technology |
| Which of the following functions is responsible for the actual movement of goods and/or services across organizations? | logistics |
| Modular design involves | Dividing the products into their similar components |
| QUality Function Deployments includes which of the following: (1) relative importance of customer attributes, (2) tolerance stack-up, (3) a comparison to the competitor's product; (4) engineering characteristics, (5) customer perceptions, (6) customer... | 1, 3, 4, 5, 6 |
| Value analysis | both a and b |
| A numerically controlled machining center has an average processing capacity of 5000 units per day. It receives an average of 3000 units of inventory from another machining center and it has to supply an average of 1000 units of finished goods to the pack | 1000 units per day |
| The flow of materials from upstream nodes into a firm is called | physical supply |
| Which of the following is a way to improve the infrastructure in the supply chain? | setup time reduction |
| Which one of the following would not generally be classified as an input in a university system? | research |
| ___ system uses requirements order philosophy, while ___ system uses replenishment order philosophy. | MRP, order point |
| All of the following help to handle uncertainty when operating an MRP system EXCEPT: | back-up suppliers |
| The three primary functions that exist in most business organizations are | operations, finance, and marketing |
| The parts explosion results in the following outputs: | purchase orders and shop orders |
| If I denotes the average inventory in the system T denotes the average throughput time, and R denotes the average flow rate of the system, then by Little's Law | R = I / T |
| One step in process flow analysis is to describe the existing process. If a new system is being developed, (there is not existing system) | this step is simply omitted |
| Quality function deployment | links customer requirements to technical specifications |
| Approximately, what percentage of the American workforce works in service industries? | 80% |
| Which of the following is NOT a type of e-procurement? | B2B marketplaces |
| The bill of materials | is a list of all materials required to produce a part |
| Which of the following is a form of infrastructure change? | changes in information systems |
| Which of the following most closely describes net material requirements in an MRP system? | gross requirements - (on hand + scheduled receipts) |
| Order placement via the internet does NOT include | use of an ERP system to schedule production |
| Which of the following statements is NOT true about process-flow analysis? | process flows must always be forward, and cannot 'loop back' to previous operations |
| Process elements that might be changed when improving a process include | all of the above |
| A restaurant offers a "customer's choice" sandwich for which the customer specifies the bread, meat, cheese, and topping he or she wants. There are 3 types of bread, 3 meat, 3 types of cheese, and 4 types of topping. How many sandwiches can they make? | 108 |
| The four decision areas in operations management are | process, quality, capacity, and inventory |
| Why is operations management a more encompassing term than production management? | operations management refers to service as well as manufacturing organizations |
| End item A requires 3 component parts: B, C, and D. The bill of materials indicates that for each completed A, one unit of B, 2 units of C, and 1 unit of D are required...how many units of product A can be delivered to customers at the start of next week? | 43 |
| Process design | should occur at the same time as product design |
| Successful MRP system elements include | all of the above |
| An example of a prototype is | the original McDonald's restaurant |
| The contemporary operations themes signify that | every operation should be externally directed to meet the customers' requirements |
| Supply chain management includes the integration of | all of the above |
| Bills of materials are kept current with changes using | engineering change order systems |
| What are the two fundamental processes in all supply chains that are most affected by the Internet? | order fulfillment and order placement |
| In the process view of business, which of the following should be identified when defining the system? | inter-connected processes across functional areas |
| Which of the following is not in the process category of the operations decision framework? | product or service inspection |
| The gross requirements of a part in an MRP system are determined from | planned order releases of the immediate parent item |
| Which of the following is NOt a form of structural change of the supply chain? | creating cross-functional teams |
| Analysis of the flow of information | should always accompany an analysis of materials flow |
| A requirements-based system derives orders from | master schedule |
| When marketing, engineering, and operations simultaneously develop a product, this approach is known as | concurrent engineering |
| The four major decision responsibilities of operations management are | process, capacity, quality, and inventory |
| Which of the following would NOT be changed due to process flow analysis? | customers |
| A productive systems approach | must provide feedback information for control of process inputs and technology |
| A replenishment-based system derives orders from | forecast or customer request |
| In which phase of the new product-design process should considerations about tradeoffs among product cost, quality, and schedule be made? | product design |
| Design for manufacturing involves | both a and c |
| Safety stock in an MRP system | is used to prove flexibility to meet changing customer requirements |
| A Type II MRP system | has feedback to control capacity |
| The three major functions of business organizations | interface with each other |
| The supply chain extends from | supplier to customer |
| Inventory decisions involve | all of these |
| Three typical misalignments between product design and operations are | technology, reward systems, and infrastructure |
| The capacity of a process is determined by | the bottleneck |
| Which of the following statements about Little's Law is NOT included? | Little's Law cannot be applied to service operations |
| Which of the following is not a contemporary theme in operations? | quality teams |
| Which of the following is Not one of the four principles of process redesign? | automate the remaining steps in the process |
| The five measures of supply chain performance are | cost, quality, flexibility, delivery, and time |
| An MRP system is designed to deal with | lumpy demand |
| Which of the following is NOT a specific measure of supply chain performance? | innovation |
| Which of the following is NOT part of the new-product development process? | development of the marketing strategy |
| Type I material requirements planning systems | all of the above |
| Planned lead times | usually are longer than actual working times |
| Which of the following is NOt true about supply chain dynamics? | The best way to improve the supply chain is to increase the total replenishment time and to feed back actual demand information to all levels |
| A service blueprint | all of the above |
| The essence of operations management can be described by | decisions, function, and process |
| Which of the following is NOT a prerequisite to process flowcharting? | identifying the manager overseeing the process |
| Capacity decisions | include staffing and scheduling |
| The market-pull view of new product innovation is to | develop products that the company can sell, based on customer needs |
| The concept that a product should not only fit the market needs but have a technical advantage as well is known as the | interfunctional view to new-product introduction |
| Which of the following statements is NOT true regarding supply chain operations? | with perfect information at all levels of the supply chain, there will not be a bullwhip effect |
| Which system specifies the output of the operations function? | master scheduling |
| Which of the following statements regarding business process reengineering (BPR) is NOT true? | BPR is synonymous to the Total Quality Management approach of process improvement |
| Supply chain management includes all of the following except | advertising |
| A service blueprint is used to analyze and manage the service process because it involves | the identification of flows, bottlenecks, and customer interaction points |
| The average cash-to-cash cycle is defined as | days in inventory + days in accounts receivable - days in accounts payble |
| A comprehensive decision-making framework for operations includes | consideration of other organizational functions |
| The first step in process flow analysis is | to select an appropriate transformation process for analysis |
| Which of the following is NOT a characteristic of changes in structure? | Lead to changes in information systems |
Created by:
erinpeddie