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Chapter 4 Communicat
Communicating for Success
| Question | Answer |
|---|---|
| In order to have a thriving clientele, you must... | have good techincal skills, have an artistic talent, master of communication |
| The best way to understand others is to begin with a firm understanding of .... | yourself |
| When we feel secure we.... | act in a cooperative manner |
| Which is a recommended method of handling the ups and downs of human relations | Believing in yourself |
| The recommended way to calm down a difficult client is to... | ask what you can do to make the service more to her liking |
| What are the golden rules of human relations | a smile is worth a million times more times more than a smear, show people you care by listening and understanding their viewpoint, be a team player and partner to your clients |
| One of the golden rules of human relations is that ____ is the best relationship builder. | listening |
| People communicate through.... | words, facial expressions, and body language. |
| When you approach a new client you should first smile and.... | Introduce yourself |
| When should the client consultation take place? | before the service |
| When should a consultation be performed? | with every service and salon visit |
| The client consultation typically does not ask for which type of information? | financial |
| What does a consultation form in cosmetology school often contain that typical salon form does not? | release statement |
| Clients should be instructed to arrive at the salon _____- early to fill out the client consultation form | 15 min |
| A client who prefers a ____ look is likely to be interested in more elaborate services such as nail art. | dramatic |
| In preparation for client consultations, it is recommended that you collect | beauty magazines, clippings, showing close ups of hand anf foot models. |
| What is the third step in the 10 step consultation process? | ask what the client likes or dislikes about her nails. |
| What is the final step in the 10 step consultation process? | reiterate everything you and the client have agreed on. |
| When preparing the record card after the service you should | add the date to your notes |
| Generally, if clients are more than____ minutes late, they should be asked to reschedule | 15 minutes |
Created by:
MsHeather