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16 steps of hooters

hooters hospitality steps

TermDefinition
1 greet incoming guests from wherever you are
2 seat guests
3 greet table within 30 secs, suggest a specific drink
4 inform guests of a specific special or promotion
5 bring brinks within 3 mins
6 sugest a specific appetizer
7 sit down to take the food order, suggest fries with every order then repeat guest's order back to them
8 ring sling bring setups
9 entertain
10 secret service-anticipate the guests needs
11 deliver food to the table
12 check back in 2 bites or 2 minutes and refill drinks
13 hands full golden rule: pre-bus, help with wait station
14 teamwork-acknowledge every guest in the restaurant
15 offer dessert and merchandise
16 present the check in a timely manner
what is E3? and what does it mean? every hooter girl, every guest, everyday. "I had a great time, i will be back and i am going to tell my friends!"
Created by: hootersgirl28
 

 



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