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16 steps of hooters
hooters hospitality steps
Term | Definition |
---|---|
1 | greet incoming guests from wherever you are |
2 | seat guests |
3 | greet table within 30 secs, suggest a specific drink |
4 | inform guests of a specific special or promotion |
5 | bring brinks within 3 mins |
6 | sugest a specific appetizer |
7 | sit down to take the food order, suggest fries with every order then repeat guest's order back to them |
8 | ring sling bring setups |
9 | entertain |
10 | secret service-anticipate the guests needs |
11 | deliver food to the table |
12 | check back in 2 bites or 2 minutes and refill drinks |
13 | hands full golden rule: pre-bus, help with wait station |
14 | teamwork-acknowledge every guest in the restaurant |
15 | offer dessert and merchandise |
16 | present the check in a timely manner |
what is E3? and what does it mean? | every hooter girl, every guest, everyday. "I had a great time, i will be back and i am going to tell my friends!" |