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Teller Training
| Question | Answer |
|---|---|
| What is required on every currency strap | Stamp |
| If you click on the signature card in product 4 whose signature are you looking at? | The maker's. |
| Who is the Chairman of the Board at 1st Source Bank? | Chris Murphy |
| Who is on the $20 bill? | Jackson |
| Who is on the $10 bill? | Hammilton |
| Who is on the $50 bill? | Grant |
| Who is on the $1 bill? | Washington |
| Who is on the $5 bill? | Lincoln |
| Who is on the $2 bill? | Jefferson |
| Who is on the $100 bill? | Franklin |
| Who is the current president of 1st Source Bank? | James Seitz |
| Four ways of how to spot a counterfeit bill | 1: Serial Code 2:The denomination doesn't match the face 3: Reflexive ink 4: Weight |
| Six items from the CSR Shop requirements that a CSR needs to do with every customer | 1: Smile 2: Tagin/Tagon 3: Pleasant Greeting 4: Pleasant Sendoff 5: Eye Contact 6: Use their NAME |
| When answering the phone in a branch you should give your ______ and then your ________ | Branch, name |
| What is bait money? | Bait money is $100 in fives, with the recorded serial number. You give the bait money to robbers. |
| List 3 pieces of account information that you should be looking for on P4 when cashing a check or withdrawl | 1: Customer name 2: Balance 3: Signature Card |
| What is a new CSR's check cashing authority? | $1000.00 |
| Name the core competencies | Customer focus, quality of work, team work, professionalism |
| Name the Sales Competencies | Customer Service, results focused, sales-skills, dependability |
| If cashing a check with a second endorser on the back, what would you do differently? | You would have to have both endorsers sign the check or get supervisor approval. |
| When left unattended, you cash drawer should be what? | Locked |
| What does Pay Limit or Overdraft Policy allow a customer to do? | It allows a customer to buy the items that they want, but they will be charged an overdraft fee. This only happens if the customer is in good standing with the bank. |
| What is a stale-dated check? | A stale dated check is a check that has been dated more that 6 months prior to trying to cash/deposit. |
| How does a draft differ from a check? | A draft is a promise to consider payment. And a check is a promise to pay. |
| What special wording should be a clue that you are processing a draft? | Payable through |
| What does a CSR need to fill out when the are selling or buying cash? | A transfer out and transfer in slip |
| If you receive a fraud message on the Host Response Screen that says "Serial Number Out of Range" what 4 things do you need to take to a supervisor? | Signature card, a check from two weeks passed, the check, and primary form of ID. |
| As part of a check, what us the official name for the words "Pay to the order of"? | Words of negotiability. |
| What are all the endorsements that are acceptable without a supervisor approval? | Pay to the order of Anna Smith--Ima Customer For deposit only--Ima Customer Credit to the account of the within named payee--1st Source Bank |
| What are four parts of a check? | Date, MICR Encoding, signature, who the check is paid to |
| All employees adhere to what type of dress when at work? | Business. |
| Who is responsible for entering your hours worked in "My Time"? | Yourself |
| Excessive absenteeism and/or tardiness can result in what? | Termination |
| A check drawn on 1st Source is an "on-us" check? | True |
| Printed Endorsements are always accepted | False |
| Pencil Endorsements are always accepted | False |
| Signature cards are legal documents | True |
| The only way to alter a check is to change the amount. | False |
| Transit checks are not drawn on 1st Source Bank. | True |
| Explain the Confidentiality Policy as it applies to the CSR job | You cannot talk about other's bank accounts. You cannot wait on your family, friends, or yourself. |
| What is the 1st Source Bank Mission statement? | Build wealth, achieve security, and realize your dreams |
| Based on 1st Source Bank's Conflict of Interest policy name two people you are not allowed to conduct business for? | Sister, husband |
| If a customer wishes to withdraw $50 from their account but doesn't have their account number with them what would you do? | Go to CBS plus, have them write down their social security number, find them in CBS plus and their account number is on screen 1. |
| What is the preferred way to search for a customer's account number in CBS Plus? | Social Security number |
| What is the top drawer limit? | $2000.00 |
| What is the $10 clip value? | $250.00 |
| What is a tray value of pennies? | $10.00 |
| What is the denomination of bait money? | Five dollar bills. |
| What is a strap value of $20's? | $2000.00 |
| What is the in house intranet? | Sourcenet |
| What is the roll value of pennies? | 50 cents |
| Where do you do to list accounts owned by the same person? | Work with customer accounts |
| What is the roll value of dimes? | $5.00 |
| What is a CSR's total cash limit? | $7500.00 |
| What is the strap value of $2s? | $200.00 |
| What is the strap value of $1s? | $100.00 |
| List all current account activity? | Instant statement |
| What is the strap value of $10s? | $1000.00 |
| What is the clip value of $1s? | $25.00 |
| What is the tray value of dimes? | $100.00 |
| What is a clip value of you $20's? | $500.00 |
| What is Basic Account Data? | Basic information about an acocunt |
| What is a roll value of nickles? | @2.00 |
| What is the tray value of nickles? | $20.00 |
| Why do you go for a loan account inquiry? | Carefree payment amount due |
| What is the strap value of $5s? | $500.00 |
| What is a roll value of half dollars? | $10.00 |
| What is the new CSR check cashing limit? | $1000.00 |
| What is the age group for the e-student account? | 16-24 years |
| Name two benefits of having an e-student account. | No limit to the number of of debits to the account and one overdraft refund per year. |
| What account has 10 free bill pays included, earns no interest, and will have the paper statement and per check charges waived with total deposits of $500 or more, per statement cycle? | 1st Checking |
| What account ears interest, has unlimited check writing, offers an ATM fee rebate, and Overdraft Policy? | Easy Banking Club |
| What account is opened to provide the customer with investment growth until his/her retirement? | IRA savings account |
| What investment account offers customers to tiered-rate of interest a minimum balance requirement of $25000.00? | Portfolio Investment account |
| What account is available for customers to pay qualified medical expenses? | HSA checking account |
| What account is "Free" as long as there is a direct deposit going into it? | Easy banking club. |
| Name TWO ways that you can identify an altered counterfeit check. | The check could be photocopied and altered. |
| Loans granted for the purpose of consumer products and services that have a set repayment schedule are what? | Installment loans |
| 1st Source Bank offers a line of credit that is attached to a checking account. Money is automatically deposited into a checking account in increments of $50. This product is called what? | Carefree line of credit |
| Money that is loaned for the purposes of real estate is called what? | A mortgage. |
| Name the official check sold at 1st Source Bank and the fee. | Treasure's Check and $5.00 |
| A check dated in the future is considered what? | A post-dated check |
| In order to better serve our customers 24 hours a day, we offer a ______ that allows them access to their funds at tan ATM or through InfoSource | Resource Plus card |
| Give two examples of how you can exhibit Customer Focus | Eye contact, efficiency |
| What should be circled on a deposit slip? | The cash amount |
| AN older style counter check that has the account number directly above the signature line must be validated on the ________ | back of the check |
| I would place an uncollected funds hold on an out of town check that is being deposited into a the account of a new customer. | Yes |
| I would place an uncollected funds hold on a check drawn on 1st Source Bank | No |
| The customer at my window is transferring funds from their savings account to their checking account so I need to place an uncollected funds hold | No |
| The customer I am waiting on is depositing a transit check made payable to himself, from himself for the third day in a row. So, I need to place an uncollected fund hold | Yes |
| My customer is cashing a transit check in the amount of $200, and the screen shows he has $500 in an account that has been opened since 1987. So I need to place an uncollected funds hold | No |
| What is a stop payment? | When a customer wants to cancel the transaction. |
| How can a CSR prevent cash to proof? | By putting the cash in the drawer directly after the transaciton |
| What is mutilated currency and where is it kept? | It is damaged cash and it kept in the bottom drawer. |
| What are two "Sales Related" Role Specific Competencies? | Dependability, results focused |
| You should not use the customer's name | False |
| A general ledger credit ticket is used to account for money coming into a bank income account | True |
| 1st Source Bank is in the 7th Federal Reserve district, which is located in Chicago | True |
| Currency straps are stamped when packaging cash | True |
| You can cash a check from a non-customer with one ID and a thumbprint | False |
| A savings withdrawal can only be cashed by an authorized signer of the account | True |
| ID is required for an installment loan payment | False |
| CD's must be quoted as APYs | Yes |
| There would be a monetary penalty to the customer if they take he money in CD out before it matures | True |
| General Ledger tickets do not require approval | False |
| A customer with a draft of $10,000 or more needs to be referred to the desk | True |
| You can leave the payee blank on a Treasure's Check you are printing for a customer | False |
| An uncollected funds hold is required for a deposit of transit checks made in account open less than 30 days | True |
| Credit card convenience checks can be cashed by any customer | False |
| Cash in tickets account for money going out of a CSR's drawer | False |
| All cashed checks are validated on the back | False |
| "Payable when the house is painted" is an acceptable endorsement | False |
| CSRs can cash checks in any amount made payable to a busiess | False |
| Always put the cash in your drawer before you know it agrees with customer's count | False |
| If you want to void an entry you have made in P4 you would go into ________ journal | Journal recall |
| When purchasing an official check with an on-us check, you need to start in a __________ to make sure you have guaranteed funds. | Split session |
| What does the Host Response "Non-sufficient funds" mean when you are cashing a 1st Source check? | There are no funds available for the check to be processed |
| When should a CSR complete a Currency Transaction Report? | Any cash transaction is over $10,000 |
| What should you do if handed a hold-up note through the CSR window? | Do as it says |
| What is the overdraft fee? | $32 |
| Treasure's check fee | $5.00 |
| Emergency check fee | $1.00 |
| Who is responsible for the keys to a CSR's drawer? | Yourself |
| Give an example of a blank endorsement | It is the signature only |
| Give an example of "guaranteed funds" that CSR's need to collect | Cash, on-us checks, or withdrawal |
| Example of a credit: | checking deposit |
| Example of a debit | check |
| List an advantage of have a Resource Plus card | You will be able to access the ATM 24 hours a day |
Created by:
809862161