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ISDS ch. 7

QuestionAnswer
The process of making changes to an information system to repair flaws in design, coding, or implementation is known as ________. corrective maintenance
Which of the following is true for software as a service? It allows clients to access services on an as-needed basis.
The total cost of ownership of a system refers to ________. the total cost of acquisition and all costs associated with use and maintenance of a system
In an information system, a ________ is the point of contact between a system and users. human-computer interface
Which of the following types of system maintenance involves making enhancements to improve processing performance or interface usability? perfective maintenance
"Increased customer reach of the new Web-based system will result in at least a modest increase in sales." This statement represents ________ for the company. a tangible benefit
Which of the following is true for prototyping? It uses a trial-and-error approach for discovering how a system should operate.
Programming is the process of ________. transforming the system design into a working computer system
A ________ is a business document containing only predefined data for online viewing or printing. report
________ testing involves testing of the capabilities of the system in the user environment with actual data. Beta
Which of the following statements best describes the productivity paradox for technology investment? While it is easy to quantify the costs associated with developing an information system, it is often difficult to quantify tangible productivity gains from its use.
A break-even analysis ________. identifies at what point tangible benefits equal tangible costs
BelAir Tech replaced its outdated information system with a newer version. As a result, its employees reported a significant increase in work speed. Which of the following is most similar to BelAir's situation? At Sterling Inc, the average number of application forms processed in an hour rose from 4 to 6 as a result of the new system.
A(n) ________ license refers to a license primarily used for downloaded software that requires computer users to choose "I accept" before installing the software. click- wrap
Business case arguments based on data, quantitative analysis, and/or indisputable factors are known as arguments based on ________. facts
________ testing is performed by actual users of the system. Beta
Which of the following is an example of an intangible cost for a system? cost of losing customers
Software programming and testing takes place during the ________ stage of the systems development process. systems implementation
The first phase of the systems development life cycle is ________. systems planning and selection
Business case arguments based on ________ focus on beliefs about organizational strategy, competitive advantage, industry forces, customer perceptions, market share, and so on. faith
BelAir has submitted a request for proposal to a number of vendors. It must now evaluate the proposals it has received. Which of the following methods can it use to compare the different systems? systems benchmarking
Which of the following is true for system effectiveness? It is the extent to which a system enables the firm to accomplish goals well.
Which of the following statements is true for a request for proposal? It is a list of user requirements sent to prospective vendors.
The final phase of the systems development life cycle is ________. systems maintenance
________ testing is testing of the overall system to see whether it meets design requirements. Alpha
Created by: gg_roses2093
 

 



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