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2102 Chapter 2
Balance Score Sheet
| Balanced Scorecard | tool for measuring company performance using four different but linked perspectives that are derived from company mission, vision, and strategy |
| BSC Provides | system for measuring and managing all aspects of company performance |
| Relationship Between Perspectives | cause and effect |
| Financial Perspective | Improving financial performance is ultimate success Objectives: 1.I shareholder Value 2.Improve Cost Structure 3.I Asset Utilization 4.I Existing Customers Value 5. Expand Opportunity |
| I Shareholder Value Meausres | -return on capital employed -economic value added -market to book ratio |
| Improve Cost Structure Measures | -cost/unit compared -cost as % of sales |
| I Asset Utilization | -sales/assets -inventory turnover -% capacity utilization |
| I Existing Customer Value | -% growth of sales -% revenue growth |
| Expand Opportunity | -revenue % from new product and from new customers |
| Customer Perspective | Describes how company intends to attract and maintain customers by offering different products Objectives: 1.Low cost supplier 2.Speedy and easy 3.High performance product 4.First 5.Sell multiple |
| Low Cost Supplier Measures | -compare price |
| Speedy and Easy Measures | -% on time -customer lead time -% perfect orders |
| High Performance Product Measures | -customer innovation -competitive product performance |
| Be First Meaures | number of 1sts |
| Sell Multiple Measures | -# prod./# customers |
| Process Perspective | Identifies processes that contribute to achieving customer and financial objectives OBJECTIVES: 1.Improve cost, quality, cycle time 2.New customers 3.Satisfy and retain 4.Innovative products 5.Improve environment,safety, and health performances |
| Improve Cost, Quality, Cycle Time Measures | -supplier scorecard -cost/unit -defect rate -product cycle time |
| New Customer Measures | -cost/new customer |
| Satisfy and Retain Measures | -time to fix complaints -number of referred customers |
| Innovative Product Measures | -number patents -development time |
| Improve Environment, Safety, Health Performance Measures | -number of environmental incidents -employee diversity index |
| Learning and Growth Perspective | Objectives for people,IT,organizational alignment to achieve process objectives OBJECTIVES 1.develop strategy competencies 2.attract/retain top talent 3.applications to support strategy 4.develop customer data&IS 5.customercentric 6.align goals |
| Develop Strategy Competencies Measures | -% employees with skills |
| Attract and Retain Top Talent Measures | -employee satisfaction -turnover of key personnel |
| Applications To Support Strategy Measures | -%critical processes with adequate IT |
| Develop Customer Data and IT Measures | -availability of customer info |
| Customer-Centric Culture Measures | -employee culture survey |
| Align Employee Goals to Success Measures | -%employee goals linked to success |
| Share Knowledge About Best Practices Measures | -number of new practices shared and adapted |
Created by:
mfoley
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