Save
Busy. Please wait.
or

show password
Forgot Password?

Don't have an account?  Sign up 
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
focusNode
Didn't know it?
click below
 
Knew it?
click below
Don't know
Remaining cards (0)
Know
0:00
share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

2102 Chapter 2

Balance Score Sheet

Balanced Scorecard tool for measuring company performance using four different but linked perspectives that are derived from company mission, vision, and strategy
BSC Provides system for measuring and managing all aspects of company performance
Relationship Between Perspectives cause and effect
Financial Perspective Improving financial performance is ultimate success Objectives: 1.I shareholder Value 2.Improve Cost Structure 3.I Asset Utilization 4.I Existing Customers Value 5. Expand Opportunity
I Shareholder Value Meausres -return on capital employed -economic value added -market to book ratio
Improve Cost Structure Measures -cost/unit compared -cost as % of sales
I Asset Utilization -sales/assets -inventory turnover -% capacity utilization
I Existing Customer Value -% growth of sales -% revenue growth
Expand Opportunity -revenue % from new product and from new customers
Customer Perspective Describes how company intends to attract and maintain customers by offering different products Objectives: 1.Low cost supplier 2.Speedy and easy 3.High performance product 4.First 5.Sell multiple
Low Cost Supplier Measures -compare price
Speedy and Easy Measures -% on time -customer lead time -% perfect orders
High Performance Product Measures -customer innovation -competitive product performance
Be First Meaures number of 1sts
Sell Multiple Measures -# prod./# customers
Process Perspective Identifies processes that contribute to achieving customer and financial objectives OBJECTIVES: 1.Improve cost, quality, cycle time 2.New customers 3.Satisfy and retain 4.Innovative products 5.Improve environment,safety, and health performances
Improve Cost, Quality, Cycle Time Measures -supplier scorecard -cost/unit -defect rate -product cycle time
New Customer Measures -cost/new customer
Satisfy and Retain Measures -time to fix complaints -number of referred customers
Innovative Product Measures -number patents -development time
Improve Environment, Safety, Health Performance Measures -number of environmental incidents -employee diversity index
Learning and Growth Perspective Objectives for people,IT,organizational alignment to achieve process objectives OBJECTIVES 1.develop strategy competencies 2.attract/retain top talent 3.applications to support strategy 4.develop customer data&IS 5.customercentric 6.align goals
Develop Strategy Competencies Measures -% employees with skills
Attract and Retain Top Talent Measures -employee satisfaction -turnover of key personnel
Applications To Support Strategy Measures -%critical processes with adequate IT
Develop Customer Data and IT Measures -availability of customer info
Customer-Centric Culture Measures -employee culture survey
Align Employee Goals to Success Measures -%employee goals linked to success
Share Knowledge About Best Practices Measures -number of new practices shared and adapted
Created by: mfoley
 

 



Voices

Use these flashcards to help memorize information. Look at the large card and try to recall what is on the other side. Then click the card to flip it. If you knew the answer, click the green Know box. Otherwise, click the red Don't know box.

When you've placed seven or more cards in the Don't know box, click "retry" to try those cards again.

If you've accidentally put the card in the wrong box, just click on the card to take it out of the box.

You can also use your keyboard to move the cards as follows:

If you are logged in to your account, this website will remember which cards you know and don't know so that they are in the same box the next time you log in.

When you need a break, try one of the other activities listed below the flashcards like Matching, Snowman, or Hungry Bug. Although it may feel like you're playing a game, your brain is still making more connections with the information to help you out.

To see how well you know the information, try the Quiz or Test activity.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards