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MGS 3400 chapter 2
MGS 3400
| Question | Answer |
|---|---|
| Job performance | The value of the set of employee behaviors that contribute, either positively or negatively, to organizational goal accomplishment. |
| Task Performance | Includes employee behaviors that are directly involved in the transformation of organizational resources into the goods or services that the organization produces. |
| Routine task performance | Involves well-known responses to demands that occur in a normal, routine, or otherwise predictable way. |
| Adaptive task performance | a.k.a. adaptability, involves employee responses to task demands that are novel, unusual, or unpredictable. |
| Job analysis | A list of all the activities involved in a job is generated. Each activity on this list is rated by subject matter experts according to things like the importace and frequency of the activity. The activities that are rated highly important define the ta |
| Occupational Information Network (O*NET) | Online database that includes, among other things, the characteristics of most jobs in terms of tasks, behaviors, and the required knowledge, skills, and abilities |
| Citizenship Behaivor | Voluntary employee activities that may or may not be rewarded but that contribute to the organization by improving the overall quality of the setting in which work takes place. relevent in any job. even more vital during crises. |
| Interpersonal Citizenship Behavior | benefit coworkers and colleagues and involve assisting, supporting, and developing other organizational members in a way that goes beyond normal job expectations. Helping Courtesy, sportsmanship. |
| Helping | assisting coworkers who have heavy workloads, etc. |
| Courtesy | refers to keeping coworkers informed about matters that are relevent to them. |
| Sportsmanship | maintaining a good attitude with coworkers, even when they've done something annoying. |
| Organizational Citizenship behavior | benefit the larger organization by supporting and defending the company, working to improve its operations, and being especially loyal to it. |
| Voice | Speaking up and offering constructive suggestions for change. |
| Civic Virtue | requires participating in the company's operations at a deeper-than-normal level. |
| Boosterism | representing the organization in a positive way when out in public, away from the office, and away from work. |
| Counterproductive Behaviors | employee behaviors that intentionally hinder organizational goal accomplishment. If one is engaged more likely to do another, relevant to any job, often surprising which employees engage. |
| Property deviance | harming the organization's assets and possessions. Sabotage and Theft. |
| Production deviance | focuses specifically on reducing the efficiency of work output. Wasting resources and Substance abuse. |
| Political deviance | intentionally disadvantage other individuals rather than the larger organization. Gossiping and incivility. |
| Personal aggression | hostile verbal and physical actions directed toward other employees. Harassment and Abuse. |
| sabotage | purposeful destruction of physical equipment, organizational processes, or company products |
| Theft | stealing, property deviance just as damaging as sabotage. |
| Wasting resources | most common form of production deviance, when employees use too many materials or too much time to do too little work. |
| Substance abuse | abuse of drugs or alcohol before or during work. |
| Gossiping | having casual conversations about other people in which the facts are not confirmed as true |
| Incivility | communication that is rude, impolite, discourteous, and lacking in good manners. |
| Harassment | When employees are subjected to unwanted physical contact or verbal remarks from a colleague. |
| Abuse | when an employee is assaulted or endangered in such a way that physical and psychological injuries may occur. |
| good performer | Good at the described job. Engages in most type of citizenship behavior, refrains from counterproductive behaviors. |
| Knowledge work | jobs that involve cognitive activity are becoming more prevalent what is it called? |
| Service work | creation of a service rather than a god or product and involves direct verbal or physical interactions with customers. |
| Management by objectives (MBO) | a management philosophy that bases an employee's evaluations on whether the employee achieves specific performance goals. |
| Behaviorally anchored rating scales (BARS) | Asses performance by directly assessing job performance behaviors. |
| 360 degree feedback | Collecting performance information not just from the supervisor but from anyone else who might have firsthand knowledge about the employee's performance behaviors. |
Created by:
svalero1