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Rafferty's
training
| Question | Answer |
|---|---|
| What is the Rafferty's company motto? | No unhappy guests, not even one |
| Q.S.A.C. | Quality food, Overwhelming Service, Accuracy, Cleanliness |
| General Manager | Scott Powers |
| Co-General Manager | Jack Edmonds |
| Food Supervisor | Tommy Oak |
| Senior Assistant Manager | Jason Allan |
| Kitchen Manager | Alex Chen |
| Service Manager | Paul Snellgrove |
| Kitchen Manager | Seth Shearer |
| Area Supervisor | Tony Fernandez |
| Director of Training | Silvia Little |
| Ten operational standards | schedule responsibility, smoking in uniform, alcohol, illegal drugs, theft, workplace violence, rudeness to guest, disclosure of company info, insubordination |
| 4 qualities of a team player | service attitude, product knowlege/ sales skills, attention to detail, we attitude |
| service pyramid | hi, sell, check, recheck, resell, bye |
| flow loop | when out on the floor circulating through the entire restaurant looking for every opportunity to buss, prebuss greet tables, clean the restaurant and help other team members |
| wait time | appetizers 3-5min pre entree salads 2-4min Lunch entree 10min dinner entree 12min |
| table when guest leaves | napkin, beverage glass, spoon |
| bottom info portion of the check | first thing |
| YES service experience | team service, personlized service, hospitality |
| First priority | running hot food |
| Soup of the day | Soup #1 or Soup #2 |
| Fried Cheese | FrChz |
| Chicken Finger Filets | App Fing |
| Supreme Nacho | Nacho |
| Chicken Salad Croissant and Soup | CS Crois/ |
| The Chef | Chef |
| Lite Sunshine Salad | Suncott |
| Smoke House Chicken Sandwich | Finger Sand |
| Prime Rib Sandwich | Rib Sand O |
| 1/2lb backyard BBQ burger | BYBG O |
| Ranch Chicken Wrap | Wrap |
| Catfish Sandwich | Cat Sand |
| Catfish Platter | Cat Platter |
| 1lb baby back bbq ribs | Ribs |
| Little horn prime rib | p little O |
| grilled fish | salmon |
| kona chicken | kona |
| jackson hole filet | jackson O |
| kids cheeseburger | kid BG |
| kids chicken fingers | kid fing |
| good ole boy cheese fries | ole boy |
| hot fingers | hot fing |
| battered fried mush | mush |
| sampler platter | combo |
| grilled chicken caesar salad | chix caesar |
| sunshine chicken salad | sunchix |
| chicken finger salad | finger salad |
| chicken finger filet platter | finger platter |
| 1/2 lb american cheeseburger | AMBG O |
| bluegrass special sandwich | bluegraass |
| ultimate club sandwich | club |
| chicken pasta alfredo | alfredo |
| big memphis bbq sandwich | Big Memphis |
| west texas bbq chicken | q chix |
| big horn prime rib | p big o |
| classic marinated rib eye | classic O |
| blackened fish | blk salmon |
| rib eye steak | ribeye O |
| deep dish lasagna | lasa |
| kids mac n cheese | kid mac |
| white chocolate banana cream pie | banana |
| apple walnut crunch | apple |
| spikes mean beans | beans |
| roasted garlic mashed potatoes | mp |
| steamed vegetables | steamed veg |
| baked potato | pot |
| the brookie | brookie |
| the best cheesecake | cheesecake |
| creamy cole slaw | slaw |
| homemade french fries | ff |
| roasted garlic mashed potatoes | MP |
| Butter/ sour cream/ cheese/ bacon/ Everything | butter b sourcream s cheese h bacon a everything e |
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1542643098