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OB Test 2

Part 3

QuestionAnswer
2 functions of feedback instructional and motivational
People tend to perceive and recall positive feedback more accurately than Negative feedback
Upon receiving feedback, people cognitively evaluate factors such as: Accuracy, credibility of the source, fairness of the system, performance-reward expectancies, and the reasonableness of the standards.
Stands the traditional approach on its head by having lower-level employees provide feedback on a manager’s style and performance Upward feedback
Letting individuals compare their own perceived performance with behaviorally specific performance information from their managers, subordinates, and peers 360-degree feedback
Encompass not only compensation and benefits, but also personal and professional growth opportunities and a motivating work environment that includes recognition, job design, and work-life balance Total rewards
A total rewards perspective includes (1) compensation (2) Benefits (3) Personal growth
Financial, material, and social rewards Extrinsic Rewards
Psychic rewards, self-granted Intrinsic rewards
The popular term for monetary incentives linking at least some portion of the paycheck directly to results or accomplishments Pay for performance
Contingent consequences, according to Skinner’s operant theory, control behavior in 4 ways: Positive reinforcement, negative reinforcement, punishment, and extinction
Process of strengthening a behavior by contingently presenting something pleasing Positive reinforcement
Also strengthens a desired behavior by contingently withdrawing something displeasing Negative reinforcement
The process of weakening behavior through either the contingent presentation or something displeasing or the contingent withdrawal of something positive Punishment
Weakening a behavior by ignoring it or making sure it is not reinforced Extinction
Created by: tczeltwanger
 

 



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