Directing QIV Word Scramble
|
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Question | Answer |
four documents required by the FTC for funeral service | general price list, casket price list, outer burial container price list, statement of funeral goods/services selected |
general price list is for client retention, t/f? | true |
it is good practice to hand out GPL, OBC, or CPL when there is a face-to-face conversation regarding your goods and services | true |
when asked about pricing or services over the phone you should | reasonably respond to the caller's inquiries |
there are 6 FTC disclosures on the GPL | right of selection, embalming disclosure, alternative containers, basic service fee (non-declinable), casket price list, outer burial container |
16 itemizations: | forwarding remains, receiving remains, direct cremation, immediate burial, basic service fee, removal, emb., other prep, fac/staff for viewing, fac/staff for funeral, fac/staff for mem., equip/staff for g/s, hearse, limo, casket price range, OBC range |
what are the four basic services that a FH offers | immediate burial, direct cremation, receiving remains, forwarding remains |
if direct cremation is chosen, you must inform the family that they do not have to purchase a burial casket, t/f | true |
cannot do: | require embalming by law, make a direct cremation family buy a burial casket, say OBCs are required by law, make preservative claims (of embalming or sealing qualities of casket), MUST make explicit you're getting a kickback from cash advances |
Created by:
amyziolkowski
Popular Miscellaneous sets