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Directing QIV


four documents required by the FTC for funeral service general price list, casket price list, outer burial container price list, statement of funeral goods/services selected
general price list is for client retention, t/f? true
it is good practice to hand out GPL, OBC, or CPL when there is a face-to-face conversation regarding your goods and services true
when asked about pricing or services over the phone you should reasonably respond to the caller's inquiries
there are 6 FTC disclosures on the GPL right of selection, embalming disclosure, alternative containers, basic service fee (non-declinable), casket price list, outer burial container
16 itemizations: forwarding remains, receiving remains, direct cremation, immediate burial, basic service fee, removal, emb., other prep, fac/staff for viewing, fac/staff for funeral, fac/staff for mem., equip/staff for g/s, hearse, limo, casket price range, OBC range
what are the four basic services that a FH offers immediate burial, direct cremation, receiving remains, forwarding remains
if direct cremation is chosen, you must inform the family that they do not have to purchase a burial casket, t/f true
cannot do: require embalming by law, make a direct cremation family buy a burial casket, say OBCs are required by law, make preservative claims (of embalming or sealing qualities of casket), MUST make explicit you're getting a kickback from cash advances
Created by: amyziolkowski