Exam 1
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| Name 3 examples of primary parties that are involved in the PMC model. | Groups or individuals, Personalities, Conflict management styles
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| What are 2 goals of parties in the PMC model? | Positions, probable interests
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| What are 3 aspects of the relationship between the parties in the PMC model? | History, power distribution and type, trust issues
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| Name 6 issues to consider with Messages: | Patterns of behavior and communications that perpetuate the conflict, constructive messages, destructive messages, explicit messages, implicit messages, indirect messages
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| Name 3 things to consider with the Context part of PMC. | Communication climate, structural factors contributing to the conflict, other people in the social environment and their influence
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| What are trained incapacities? | Doing something that is not effecive anymore.
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| Describe the steps of the IRP model. | Interest is the lowest step, then rights, and power is the highest step. You want to move conversations down a step, eventually to interests.
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| Name 5 sources of power. | Legitimate power, reward power, coercive power, expert power, referent power
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| Name 3 ways people use power in conflicts. | Forcing strategies, threats, punishment
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| Name 2 types of contextual factors in power, with examples. | Physical (ex. temperature), psychological (ex. power, culture)
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| Define climate in psychological terms, according to Folger, et a. | The prevailing temper, attitudes, and outlook of a dyad, group, or organization.
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| What is a shared perception of how things are? | Climate
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| While climate is a common experience, can it be interpreted differently? | Yes
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| Name 5 climate themes that promote destructive conflict: | Competition, power, tension, suspicion, defensive
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| Name 5 climate themes that promote constructive conflict: | Cooperation, group identity, calm, trust/openness, supportive
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| We experience climate and... | climate is created through our experience.
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| When climate is tense, how do we feel? | We feel stressed, contributing to the tesnion in the climate.
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| Climate ---> | <-----Behavior
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| Climate vs. Behavior is an example of: | reciprocal determinism
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| Bids for climate change are often | rejected.
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| What can eventually result in major changes in climate? | Small, cumulative changes in interaction
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| How should you discuss climate to change it? | Openly
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| What can you create to shift the direction of the climate? | A criticalincident
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