Mops scheduling test
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| what is the important info to have when scheduling appointments? | physicians availability
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| list the info you should obtain from the PT when scheduling an appt | Pt name, phone #, insurance, reason for visit
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| name the 3 systems for office appointments and briefly explain each | Scheduled appt-most efficient. flexible hours-different hrs on different days. open scheduling-(tidal wave) no appt, walk in
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| list 3 ways to remind Pts about a scheduled appt | 1.)appt cards 2.) postcards(kept in tickler file) 3.) phone call the day before.
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| explain why an appt book should leave some open time slots available | to allow for same day call-ins, emergencies and new pts
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| list 3 factors taken into consideration when scheduling appts | 1) drs preference 2.) Pts needs 3.)available equipment
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| describe what to look for when selecting an appt book | opens flat, proper size for office, room for all PT info
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| explain "establishing the matrix" | advanced preparation-blocking out times that physician is not available
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| describe "buffer time" | dr preference; usually 15-20 min in am+pm to catch up on paperwork/phone calls
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| explain group/cluster scheduling | same type of appt on same day of week; often used by pediatricians + surgeons
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| name 2 things that would be helpful to a pt who needs to schedule a series of appts | 1.) schedule appts same day+time 2.) give appt cards
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| what is the main purpose of appointment scheduling | to make the best use of effective time management
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| list 2 things that effective time management accomplishes | 1.) makes best use of staffs time 2.) allows for emergencies
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| what is the most important thing to remember when keeping an appointment book | it is a legal document
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| what is the best way to schedule appointments for a PT who is habitually late for his/her appointments | last appointment of the day + call to remind
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| give 2 reasons why the use of appointment cards avoid misunderstandings | 1.) saves on time consuming phone calls 2.) prevents errors
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| who will ultimately determine whether a PTs symptoms constitute an emergency | physician
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| triage | prioritizing PTs based on medical needs
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| double booking | more than one person scheduled in a single time slot
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| wave scheduling | 3 PTs scheduled on the hr; 1 on the 1/2 hour
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| open scheduling | no appointments-PTs seen in order of arrival
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| flexible hours scheduling | different hrs on different days- allows for some late days, etc
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Created by:
Buta610
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