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Mops scheduling test
Question | Answer |
---|---|
what is the important info to have when scheduling appointments? | physicians availability |
list the info you should obtain from the PT when scheduling an appt | Pt name, phone #, insurance, reason for visit |
name the 3 systems for office appointments and briefly explain each | Scheduled appt-most efficient. flexible hours-different hrs on different days. open scheduling-(tidal wave) no appt, walk in |
list 3 ways to remind Pts about a scheduled appt | 1.)appt cards 2.) postcards(kept in tickler file) 3.) phone call the day before. |
explain why an appt book should leave some open time slots available | to allow for same day call-ins, emergencies and new pts |
list 3 factors taken into consideration when scheduling appts | 1) drs preference 2.) Pts needs 3.)available equipment |
describe what to look for when selecting an appt book | opens flat, proper size for office, room for all PT info |
explain "establishing the matrix" | advanced preparation-blocking out times that physician is not available |
describe "buffer time" | dr preference; usually 15-20 min in am+pm to catch up on paperwork/phone calls |
explain group/cluster scheduling | same type of appt on same day of week; often used by pediatricians + surgeons |
name 2 things that would be helpful to a pt who needs to schedule a series of appts | 1.) schedule appts same day+time 2.) give appt cards |
what is the main purpose of appointment scheduling | to make the best use of effective time management |
list 2 things that effective time management accomplishes | 1.) makes best use of staffs time 2.) allows for emergencies |
what is the most important thing to remember when keeping an appointment book | it is a legal document |
what is the best way to schedule appointments for a PT who is habitually late for his/her appointments | last appointment of the day + call to remind |
give 2 reasons why the use of appointment cards avoid misunderstandings | 1.) saves on time consuming phone calls 2.) prevents errors |
who will ultimately determine whether a PTs symptoms constitute an emergency | physician |
triage | prioritizing PTs based on medical needs |
double booking | more than one person scheduled in a single time slot |
wave scheduling | 3 PTs scheduled on the hr; 1 on the 1/2 hour |
open scheduling | no appointments-PTs seen in order of arrival |
flexible hours scheduling | different hrs on different days- allows for some late days, etc |