Term | Definition |
EDIT | Prepare written material by correcting, condensing, modifying it |
FULL BLOCK | Most common letter style with all letters aligned to left and adapts best to computerized preparations |
MIXED PUNCUATION | Comma and colon used after salutation and complimentary close |
THESARUS | Book listing synonyms and related concepts |
MODIFIED BLOCK FORMAT | Date and closing line begin in center of page |
PROOFREADING | Read and mark errors |
FORM LETTER | Repetitive letters often used -- ie: notify health dept. of patient with epilepsy; doctor notes; etc. |
INTEROFFICE MEMORANDUM | Communicating between offices of a company or organizations -- exchange ideas; information; directives |
OPEN PUNCTUATION | No punctuation used after salutation or complimentary close |
WORD PROCESSING LOG | Production, storage and manipulation of text on computer or word processing log |
TRANSCRIPTIONIST | Certified medical person to type up physician's verbal or written notes and can stand in with physician to transcribe all he/she says |
JUSTIFICATION | To space words on each line so that left and right margins are flush |
PHOTOCOPY MACHINE | Makes copies of documents and other images |
SIMPLIFIED LETTER | No salutation or complimentary close and has a subject line in all CAPS triple line spaced after inside address |
PHOTOCOPY | Photographic copy of an original or copy if written/printed work -- uses light to produce |
PRIORITY MAIL | First class mail weighing 13 oz -- 70 lbs; 1-3 days and uses free USPS priority packaging |
SECOND CLASS MAIL | Such as news papers, regularly issued 4 times per year. Class of mail forwarded via email |
REGISTERED MAIL | Used for valuable/irreplaceable items or documents. Insurance can be added up to $25,000 |
CERTIFIED MAIL | Used when proof of delivery by specific date and time is needed |
CERTIFICATE OF MAILING | Form filled out to indicate name and address of recipient, Costs less than certified mail |
DELIVERY CONFIRMATION (SIGNATURE RECEIPT) | Return receipt requested for additional fee |
RESTRICTED DELIVERY | Insurance of over $200 to ensure only a specific person receives the mail. Signature required with date and time |
How often should the MA open physician's mail? | As soon as possible after delivery is received |
What type of mail should the MA not open? | Anything marked "personal or confidential" unless otherwise directed by physician |
What to do if personal mail is opened by mistake? | Reseal with transparent tape; label as "Opened by Mistake" and initialed |
What protocol for handling mail should be discussed if physician will be away? | Should all correspondence be held for his/her return; should MA open, forward and/or respond to anything in particular? |
ALPHANUMERIC KEYS | Letters, numbers and symbols |
NUMERIC KEYPAD | Numeric and calculation keys to right of the keyboard |
FUNCTION (F) KEYS | Used to execute commands sometimes with other keys; may vary with software |
CAPS LOCK | Used to make all caps |
ARROW KEYS | Move insertion point up, down, left, or right |
ESC (ESCAPE) | Closes a software menu or dialog box |
TAB | Moves insertion point to a preset position |
SHIFT | Makes capital letters and symbols shown on top of number keys |
ALT (ALTERNATE) | Executes commands with other keys; vary with software |
SPACE BAR | Inserts space in text |
INSERT | Activates insert or typeover |
NUM LOCK | Activates/deactivates numeric keypad |
DELETE | Deletes text to right of pointer |
ENTER (RETURN) | Moves insertion point to margin and down to next line |
BACKSPACE | Deletes text to left of pointer |
CD-ROM | Reads data from and writes data to CD or DVD |
CPU (CENTRAL PROCESSING UNIT) | Brain of computer -- internal operating system |
MOUSE | Used to input commands |
MONITOR | Displays text and graphics on a screen |
KEYBOARD | Arrangement of letters, numbers, symbols, control, function, editing keys |