Term | Definition |
conflict | two or more goals are incompatible or mutually exclusive |
role conflict | two competing demands/expectations |
work-family conflict | work, social, and family life compete |
incivility | lack of regard for another |
cognitive restructuring | mental conversion of neg to pos |
underlying source of job conflict | competition for resources |
key sources of conflict | personality clashes, aggressive personalities, cross-generational conflict |
cause and effect of job conflict | workplace violence |
predictors of workplace violence | weaponry, paranoia, antisocial, desperation, history of violence |
five styles of handling conflict | competitive, avoidant, sharing, collaborative, accommodative |
avoidant conflict handling style (neglect) | unassertive and uncooperative party |
competitive conflict handling style (domination) | assertive and uncooperative party |
sharing conflict handling style (compromise) | balance between cooperative and assertiveness |
collaborative conflict handling style (integration) | assertive and cooperative party |
accommodative conflict handling style (appeasement) | unassertive and cooperative party |
disarming the opposition | agreeing with criticism of you |