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BA33:HR:Chapter 9

Resolving Conflicts With Others

conflict two or more goals are incompatible or mutually exclusive
role conflict two competing demands/expectations
work-family conflict work, social, and family life compete
incivility lack of regard for another
cognitive restructuring mental conversion of neg to pos
underlying source of job conflict competition for resources
key sources of conflict personality clashes, aggressive personalities, cross-generational conflict
cause and effect of job conflict workplace violence
predictors of workplace violence weaponry, paranoia, antisocial, desperation, history of violence
five styles of handling conflict competitive, avoidant, sharing, collaborative, accommodative
avoidant conflict handling style (neglect) unassertive and uncooperative party
competitive conflict handling style (domination) assertive and uncooperative party
sharing conflict handling style (compromise) balance between cooperative and assertiveness
collaborative conflict handling style (integration) assertive and cooperative party
accommodative conflict handling style (appeasement) unassertive and cooperative party
disarming the opposition agreeing with criticism of you
Created by: Rose_Marie