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COMS 212 - 07

Chapter 7

QuestionAnswer
Listening The process of making sense of others' unspoken messages. Giving meaning to sound.
Hearing The process by which sound waves strike the eardrum and cause vibrations that are transmitted to the brain. Physiological dimension of listening. First step.
Mindless listening When we react to others' messages automatically and routinely , without much mental investment.
Mindful listening Giving careful and thoughtful attention and responses to the messages we receive.
Attending The psychological process of filtering out some messages and focusing on others. Second step.
Understanding When we make sense of a message. Third step.
Listening fidelity The degree of congruence between what a listener understands and what the message sender was attempting to communicate.
Responding Giving observable feedback to the speaker. Fourth step.
Remembering Ability to recall information. Fifth step.
Types of Ineffective Listening Pseudolisteing, Stage-hogging, Selective listening, Insulated listening, Defensive listening, Ambushing, Insensitive listening.
Pseudolistening Imitation of listening - an act to fool the speaker, giving the appearance of being attentive.
Stage-hogging aka "conversational narcissists" Trying to turn the topic of conversations to themselves instead of showing interest in the speaker.
Shift-response Changing the focus of the conversation from the speaker to the narcissist.
Selective listening Responding only to the parts of your remarks that interest them, rejecting everything else.
Insulated listening Failing to hear or acknowledge information they'd rather not deal with. Opposite of selective hearing.
Defensive listening Taking others' remarks as personal attacks.
Ambushing Listening carefully to you, but only because they're collecting information that they'll use to attack what you say. E.g. Debates
Insensitive listening Responding to the superficial content in a message but miss the more important emotional information that may not be expressed directly. E.g. A: "How's it going?" B: "Oh, okay I guess" A: "Well, great!"
Reasons why we don't listen better: Message overload, Preoccupation, Rapid thought, Too much effort, External noise, Faulty assumptions, Lack of apparent advantages, Lack of training, Hearing problems.
Types of listening responses: Prompting, Questioning, Paraphrasing, Supporting, Analyzing, Advising, Judging.
Prompting Using silences and brief statements of encouragement to draw others out.
Questioning Asking for information. Helps fill in facts and sharpen understanding, Learn what others are thinking and feeling, And encourage self-discovery.
Sincere Questions Aimed at understanding others.
Counterfeit Quesitons Aimed at sending a message, not receiving one.
Paraphrasing aka "active listening" Restating in your own words the message you thought the speaker just sent, without adding anything new.
Supporting Reveals a listener's solidarity with the speaker's situation.
5 Types of Support 1. Empathizing 2. Agreement 3. Offers to help 4. Praise 5. Reassurance
Analyzing The listener offers and interpretation of a speaker's message.
Advising Help by offering a solution.
Judging Response evaluates the sender's thoughts or behaviors in some way.
Created by: nicolemc
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