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Airline Vocabulary
Question | Answer |
---|---|
ASA | Advanced Seat Assignment |
ATO | Airport Ticket Office |
CTO | City Ticket Office |
City Pair | origin cities between which your passenger is traveling |
ETKT | Electronic Ticketing product |
Dividend Miles | Frequent Flyer program |
Hub City | Phoenix,AZ Las Vegas,NV, Charlott, NC, and Philadellphia, PA |
Interline Agreement | allows for baggage handling and ticketing between US Airways and another airline |
Origin City | 1st City in a customer's itinerary |
PNR | Passenger Name Record |
Worldtracer | tool for Customer Service Desk agents use to answer questions regarding a passenger's luggage claim |
Destination City | main destination from which the passenger will return home |