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Habit 4 Study Guide
Think Win-Win
Question | Answer |
---|---|
Win-Lose | Can't win unless other people lose. |
Lose-Win | Not brave enough to stick up for yourself. |
Lose-Lose | If you can't win, nobody wins. |
Win-Win or No Deal | Win together or walk away before someone loses. |
EBAs | Emotional Bank Accounts |
Withdrawal | Doing someing that hurts a relationship. |
Deposits | Doing something that helps a relationship. |
Small Acts of Kindness | Saying hi or introducing yourself to those around you. |
Keep Promises | Make good on your word, do what you say you're going to do. |
Be Loyal to the Absent | Avoid gossiping or backbiting, stick up for people. |
Set Clear Expectations | Dont leave things fuzzy or unclear. |
Apologize | Admit when you're in the wrong. |
Forgive | Forgive and forget, don't let yesterday hold your tomorrow hostage. |