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USPS 421 SSA 2023
Review Questions
| Question | Answer |
|---|---|
| Who is the primary law enforcement of USPS? Provide complete answer. | US Postal Inspection Service (USPIS) |
| What is the independent agency within the USPS that performs audits on and investigates postal employees? Provide complete answer. | Office of Inspector General (OIG) |
| What is the difference between USPIS and OIG? | USPIS – postal offenses and postal-related civil matters; OIG – investigates fraud/crime within USPS by employees |
| Who are responsible for ensuring that employees are properly trained and well informed? | Supervisors |
| Who manage post office daily operations and serve as business leaders and community anchors? | Managers and Postmasters |
| Who performs many of the same duties as an SSA but also support back-office distribution functions? Provide complete answer. | Sales and Services Distribution Associate (SSDA) |
| Who ensures the correct processes are followed and customer needs are met? Provide complete answer. | Sales and Services Associate (SSA) |
| Who helps customers with package pickups, identifies mailing needs, ensures customers complete required forms before reaching the window? | Lobby Assistant |
| Who maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services? Provide complete answer. | Lead Sales and Services Associate (LSSA) |
| What are the 6 Retail Moments that Matter? | 1. Deliver Your First Impression 2. Act With Courtesy and Urgency 3. Keeping It Clean 4. Delivering the Pride Inside 5. Transition Between Back and Front 6. Solutions Are Your Specialty |
| What is the Post Office Website? | www.usps.com |
| What are the USPS Premium Services? | PME, PM, PO Boxes, and Insurance |
| What is S.O.L.E.R.? | Squarely face the person, Open your posture, Lean towards the sender, Eye contact maintained, Relax while attending |
| What is A+GIST? | Acknowledge Greet Inquire Suggest Thank |
| What is the HazMat question? *NOTE: If you weigh it, you ask it. | “Does this item contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries, perfume, mercury, or aerosols?” |
| What does APO stand for? | Army Post Office |
| What does FPO stand for? | Fleet Post Office |
| What does DPO stand for? | Diplomatic Post Office |
| What contains information governing mail services within the United States? Provide complete answer? | Domestic Mail Manual |
| What contains information governing mail services outside the United States? Provide complete answer. | International Mail Manual |
| What are the benefits of domestic Priority Mail Express? | Money-Back Guarantee,1-2 Delivery Day Guarantee, Tracking, Signature Confirmation, $100 Insurance, Flat rate pricing on free envelopes, free Saturday delivery, and Sunday/Holiday Delivery (extra fee) |
| When is PM Express refunded? | When it is delivered/attempted late |
| What is the fastest domestic mail class? | PM Express |
| What are the maximum combined length and girth for Priority Mail and PM Express? | 108 inches |
| What charge is added to packages exceeding 1 cubic foot? | Dimensional Weight Pricing |
| What are the zones that Dimensional Weight Pricing can be added to? | Zone 1-9 |
| What is the domestic weight limit for packages? | 70 pounds |
| What services are included with domestic Priority Mail? | 1-3 business day delivery, Tracking, Flat rate pricing, $50 insurance, free boxes and envelopes, and free Saturday delivery |
| What is the weight limit for Retail First Class Large Envelopes and Packages? | 13 ounces |
| What is the delivery time for First Class? | 1-3 days |
| What is the maximum combined length and girth of Retail Ground? | 130 inches |
| What is the surcharge for pieces exceeding 108 inches length and girth? | Oversized |
| What is the delivery time for USPS Retail Ground? | 2-8 days |
| What zones are USPS Retail Ground pricing available to for any non-hazardous mailable matter? | Zones 5-9 |
| What zones are USPS Retail Ground pricing available to strictly for mail matters requiring ground transportation? | Zones 1-4 |
| Handwritten or typewritten personal correspondence such as bills or account statements, postcards, and Business Reply Mail are examples of: | First Class Mail |
| What class of mail are authorized publications such as magazines and newspapers whose primary purpose is transmitting information? | Periodicals |
| What is the minimum frequency to ship to qualify for Periodical Mail? | 4 times a year |
| What requires 200 pieces or 50 lbs. per mailing and is used to send printed matter, flyers, advertising, newsletters, and small packages? | USPS Marketing Mail |
| What is an affordable, targeted advertising technique used to map the target audience and must not exceed 5,000 pieces per mailing? Provide complete answer. | Every Door Direct Mail (EDDM) |
| What is limited to books, sound recordings, academic theses and certain other items that must be sent to, from, or between educational organizations, museums, and other qualified organizations? | Library Mail |
| What is subject to inspection and content limited to books, sound recordings, recorded video tapes, printed music, recorded CDs and DVDs, and certain other items? | Media Mail |
| What is a subclass of Package Services that must not weigh more than 15 pounds and be permanently bound? | Bound Printed Matter |
| True or False. You are allowed to tape up customer boxes. | False |
| What are used to calculate PME, PM, and USPS Retail Ground prices? | Zone Charts |
| What comes with every package mailing for free and provides date, zip code, and the time was delivered? | USPS Tracking |
| What extra service ensures that mail is delivered only to a specific addressee? | Restricted Delivery Service |
| What is the maximum insurance that may be purchased under Insured Mail Service? | $5000 |
| What is the insurance amount included with PM Express? | $100 |
| What is the insurance amount included with Priority Mail? | $50 |
| Which two mail categories cannot be insured? | First Class Letters and Flats |
| When is a recipient’s signature triggered on insured items? | When it is insured for over $500 |
| What service provides customers with proof of mailing, the date and time of delivery/attempt, and requires a signature? | Certified Mail |
| What are the two classes of mail certified mail can be added on? | First Class and Priority |
| What extra service can you add on First Class letters and flats to get a signature from the recipient? | Certified Mail |
| What is the most secure service in the USPS? | Registered Mail |
| What is the maximum insurance coverage of Registered Mail? | $50,000 |
| What is the maximum value of a package mailed Registered? | $15,000,000 |
| What is used to mail merchandise for which the mailer has not been paid? Provide complete answer. | Collect on Delivery (COD) |
| What service provides evidence of delivery which includes recipient’s name, date of delivery, and actual delivery address? | Return Receipt Service |
| What service requires the package recipient to sign for a package? | Signature Confirmation |
| What is the difference between Certified and Signature Confirmation? | Certified – for letters and flats; Signature Confirmation – for parcels |
| What provides evidence of the date of mailing but not proof of delivery? | Certificate of Mailing |
| What provides preferential handling, to the extent practicable, in dispatch and transportation but not preferential delivery? | Special Handling |
| When is the use of Label O35CH applicable? | For packages over 35 pounds |
| What are non-denominational First Class Mail postage and can be used to mail First Class Mail letters no matter the current postal rate? | Forever Stamps |
| What is the collection of seasonal stamps for all cultures? | Holiday Stamps |
| What are used as fund raisers for breast cancer research, save vanishing species, and other causes? | Semi-Postal Stamps |
| What is the study of stamps and postal materials? | Philately (fee-LAH-te-li) |
| What service is provided as a convenience to customers who wish to pick up their mail at the post office? | PO Box |
| How many PO box sizes does USPS offer? | 5 |
| What form is used for Refunds? | PS Form 3533, Refund of Fees, Products, and Withdrawal of Customer Accounts |
| How many keys are given out when a customer first opens a box? | 2 |
| When is a PO Box due? | Last day of the month |
| What is required to open a PO Box? | 2 forms of ID, one non-photo and one photo |
| What are safe, convenient, and economical alternative to sending cash through the mail? | Money Orders |
| What is the maximum amount of each domestic Money Order issued? | $1000 |
| What is the maximum issued amount for international Money Orders? | $700 |
| What can be used to purchase Money Orders? | Cash, Debit, and Traveler’s Check |
| What can be cashed and recovered to aid Postal Inspection Service in Postal burglary and robbery investigations? | Bait Money Orders |
| How many Bait Money Orders should you be issued? | 3 |
| What are the three security features of a Money Order? | Watermark – Benjamin Franklin, Security Thread – USPS, and Dollar Amounts – No Discoloration and Matching amounts |
| What is the form used to check if a Money order has been cashed? Provide complete answer. | PS Form 6401, Money Order Inquiry |
| Where can you find lost/stolen Money Order list? | Postal Bulletin |
| What is a money-by-wire transfer service and an extension of the Postal service traditional Money Order Service? | Sure Money (Dinero Seguro) |
| What is the maximum amount you can send through Sure Money in a day? | $1500 |
| What can be used to purchase Gift Cards? | Cash and Debit Cards |
| What is the maximum amount of Gift Card purchases in one single day per customer? | $500 |
| Migratory Bird Hunting and Conservation Stamps required by federal law to hunt migratory birds are also referred to as: | Duck Stamps |
| How often are duck stamps issued? | Once a year |
| What form is used to permanently forward mail to a new address? | Change-of-Address |
| How long are records of permanent change of address are kept? | 18 months |
| How long can you forward First Class Mail for free? | 12 months |
| How often should Premium Forwarding Service Residential ship? | Weekly |
| What is the minimum and maximum days customers can hold their mail? | 3-30 days |
| What service allows a customer to obtain a street-addressed mail when they regularly receive 50 letters or more? | Firm Holdout |
| What service is for individuals and companies that need more pickup times than a firm holdout and receive more mail than your largest PO Box? | Caller Service |
| What is available at designated post offices for transients/ individuals waiting for a PO Box to pick up mail held? | General Delivery |
| What is a free and optional notification service that allows users to digitally preview their mail and packages? | Informed Delivery |
| What service allows customers to intercept an item they sent? | Package Intercept |
| What international service offer money-back guaranteed delivery in 1-3 business days? | Global Express Guaranteed |
| What is the maximum value of a GXG shipment? | $2499 |
| How much insurance does PM Express and Priority Mail International cover? | $100 for documents and $200 for merchandise |
| What is maximum weight of a PM Express International flat rate envelope? | 4 pounds |
| What is maximum weight of a Priority Mail International flat rate envelope and small flat rate box? | 4 pounds |
| What is maximum weight of a Priority Mail International medium and large flat rate boxes? | 20 pounds |
| What is required to mail with every international package? | Customs Form |
| What program is used to enter customs data? Provide complete answer. | Customs and Border Protection Manifest (CBPMan) |
| What is the maximum value of First Class International Package? | $400 |
| What are the five processing categories in USPS? | Letters, Flats, Machinable Parcels, Irregular Parcels, and Non-Machinable Parcels |
| What is the maximum weight of FC Letters? | 3.5 ounces |
| What are the minimum dimensions of a letter? | 5 x 3.5 x 0.007 inches |
| What are the maximum dimensions of a letter? | 11.5 x 6.125 x 0.25 inches |
| What are the maximum dimensions of a postcard? | 6 x 4.25 x 0.016 inches (Wrong Book Dimensions 6 x 9 inches) |
| What are letter-sized mailpieces that cannot be processed on automation equipment and are subject to a surcharge? | Nonmachinable letters |
| Apart from certain dimensions, flat-sized pieces must also be: | Flexible and Uniformly Thick within ¼ inch |
| What are the maximum dimensions of a flat? | 15 x 12 x 0.75 inches |
| What are the minimum dimensions of a flat? | Must exceed at least one of the letter dimensions |
| What are the three types of parcels? | Machinable, Irregular, and Nonmachinable |
| What is the maximum weight of a machinable parcel? | 25 pounds |
| What are the minimum criteria for a machinable parcel? | 6 x 3 x 0.25 inches and 6 ounces |
| What is a parcel that doesn’t meet the minimum criteria of a machinable parcel? | Irregular |
| What is a parcel that exceeds the maximum criteria of a machinable parcel? | Nonmachinable |
| What mailable matter can deteriorate in the mail and therefore lose value like live animals, queen bees, and fresh food? | Perishable Matter |
| How many HazMat Classes are there? | 9 |
| What is the federal regulation that governs the transport of cigarette and smokeless tobacco? Provide complete answer. | Prevent All Cigarette Trafficking (PACT) Act |
| What is the only mail service used for cremated remains? | PM Express |
| What is the primary source of information used to determine HazMat mailability? | Publication 52 |
| What documents are required by OSHA for any products that potentially contain a chemical hazard? | Safety Data Sheets (SDS) |
| Hazardous materials are known as in international transportation: | Dangerous Goods |
| What are the criteria for Anonymous Mail? | Bears only stamps as postage, weighs more than 10 ounces or is over ½ an inch thick, and is not accepted by an employee in the retail counter |
| What is EMV? | Europay, Mastercard, and Visa |
| For mag-stripe credit card transactions, what are the requirements to process the payment? | Last four digits of the card number and Signature on the back of the card |
| What is required for credit card transactions over $25? | Signature |
| What is the only transaction that cannot accept a debit card as form of payment? | Passport Fees remitted to the Department of State (Checks or Money Orders only) |
| What are the financial crimes? | Money Laundering, Terrorist Financing, and Purposefully failing to comply with BSA and Patriot Act |
| What is the federal regulation designed to prevent financial crimes, primarily money laundering? | Bank Secrecy Act (BSA) |
| What form is used when a customer purchases $3000 of financial instruments and/or cashes $10,000 of financial instruments in a day? | PS Form 8105-A, Funds Transaction Report |
| What form is used when a customer refuses to fill out the proper form when purchasing a certain amount of financial instruments? | PS Form 8105-B, Suspicious Transaction Report |
| What is diagnostic tool to correct conditions that may be detrimental to customer satisfaction, revenue growth, and overall perception? Provide complete answer. | Retail Customer Experience (RCE) |
| What are designed to process many quick retail transactions and are mostly accessible 24/7? Provide complete answer. | Self Service Kiosk (SSK) |
| What device is a handheld iPad with a credit card sled that helps the lobby assistant to conduct simple transactions in the lobby? | Mobile Point-of-Sale (mPOS) |
| What are some eligible transactions that can be processed on an mPOS? | Prepaid acceptance of barcoded envelopes and packages, Package pickups, Sale of stamps, ReadyPost, greeting cards, and other retail products, Sale Priority Mail Flat Rate postage and In Person Proofing |
| What is the system used automatically collects postage due on prepaid packages? Provide complete answer. | Automated Package Verification (APV) |
| What is a service used in city delivery areas to purchase postal products by mail using a check or money order? | Stamps by Mail |
| What is operated under contract to the Postal Service by persons who are not USPS employees? Provide complete answer. | Contract Postal Unit (CPU) |
| What service is used for events by taking the Post Office to customers? | Mobile Retail Units |
| What is located within existing communities in locations and are operated by those entities? Provide complete answer. | Village Post Office (VPO) |
| What is the type of accountability where everyone in the unit works out of one shared cash container, stock, and money orders? | Single Drawer Accountability (SDA) |
| What are three-digit codes that assign financial transactions to the proper General Ledger Account? | Account Identifier Code (AIC) |
| What is used to enter daily business transactions and run receipt controls? | PS Form 1412, Daily Financial Report |
| What are the 5 parts of a PS Form 1412? | Unit/Finance Number, Receipts, Stamps Accountability, Disbursements, Initials |
| What is maximum amount of cash can be stored in your drawer? | $100.99 |
| Except for 5-day old checks, what is the amount required to make a deposit? | $100 |
| What is a virtual library that contains tools and manuals? | Postal Explorer |
| What is a hub for policies, procedures, handbooks, and publications? | PolicyNet |
| What sets forth the personnel policies and regulations governing employment within the Postal Service? | Employee and Labor Relations Manual (ELM) |
| What contains procedures that govern operational functions of field organizations? Provide complete answer. | Postal Operations Manual (POM) |
| What is the official source of updates to Postal policies and procedures that is updated bi-weekly? | Postal Bulletin |
| What supports subjects that cannot be fully addressed in manuals or handbooks, but comes in a variety of formats, like books and brochures? | Publications |
| What contains supplemental information within postal manuals? | Handbooks |
| True or False. The USPS uses tax dollars to fund operations. | False. No tax dollars are used, and we solely rely on sales of postage and services. |
| Theft, deliberate destruction, delay, and opening/breaking of the seals of mail all compromises what? | The Security and Sanctity of Mail |
| Minus a few exceptions, what is generally required to open or break the seal of any mail class? | A federal search warrant |
| When is Notice 32, Box Rent Service Fee Due left in a PO Box to notify the customer their PO Box is due soon? | First Day of the Month |
| When is a reminder letter for a PO Box payment generated and placed in a PO Box? | 20th Day of the Month |
| What is the maximum amount of Cash Back you can get when paying with a Debit Card? | $50 in increments of $10 |
Created by:
RCipp
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