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Habit 4 Study Guide
Habit 4
Term | Definition |
---|---|
Win-Lose. Principle? | "I'm going to beat you no matter what." |
Lose-Win. Principle? | "I always get stepped on." |
Lose-Lose. Principle? | If I'm going down. you're going down with me." |
Win-Win or No deal. Principle? | "We're going to win together." |
Courage & Consideration Matrix | High Courage, Low Consideration: Win-Lose. High Courage, High Consideration: Win-Win or No Deal. Low Courage, Low Consideration: Lose-Lose. Low Courage, High Consideration: Lose-Win. |
Think of your relationship as a bank account, you can make ( ) and ( ) but they are ( ). | you can make deposits and withdrawals but they are emotional. |
What is a deposit and a withdrawal? | Deposit- something that helps the relationship. Withdrawal- something that hurts the relationship. |
Find Out What a Deposit Is for the Other Person. Principle? | What you think is a deposit for the other person may be in fact a withdrawal. |
What are Deposits? (seven examples) | Do small acts of kindness. Keep promises. Keep confidences. Be loyal to the absent. Set clear expectations. Apologize. Forgive. |