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Stan. 9:Obj. 1,2,3,5
Identify the differences between communications, phone courtesy, scheduling.
Term | Definition |
---|---|
Verbal Communication | - Words - Listening skills - Voice tone |
Non-verbal communication | - Facial expressions - Appearance - Gestures - Mannerisms - Attitudes - Actions |
Describe good phone courtesy. | 1. Smile 2. Don’t chew gum or eat 3. Speak directly into the receiver 4. Speak clearly and slowly 5. Answer promptly 6. Greet patient-identify yourself and the practice 7. Ask how you can help the caller |
Guidelines for scheduling-units of time | Many offices schedule with 15-minute blocks, but 10-minute units can improve accuracy and cut appointment times. |
Confirmation of appointments | Many practices confirm patient appointments via text, email or phone at least one day in advance of the scheduled treatment. |
Re-call | Regular dental exams are typically referred to as a “recall” exam, at least every 6 months. |
the data gathering process and prepare a patient record. | 1. Registration form 2. Medical-dental health history form 3. Clinical examination form 4. Progress note form 5. Treatment plan |