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Habit 4 Study Guide

Think Win-Win

TermDefinition
See It's possible to win in such a way that others can win too.
Get More "wins" in life and better relationships.
Do Balance courage with consideration and make deposits into peoples EBA.
Win-lose "I'm going to beat you no matter what!" High on courage and low on consideration. Always trying to do better and always be ahead of others.
Main Point I can build effective relationships with people by working for their benefits as well as my own.
Lose-Win "I always get stepped on" Low on courage and high on consideration. Insecure and not brave enough to stand up for yourself.
Lose-Lose "If I'm going down, you're going down with me." If you can't win, no one can win. This is selfishness, a person that envy's and criticizes others to put them down.
Win-Win or No Deal "We're going to win together." You're ready to walk away before someone loses-including yourself. You balance courage and consideration to help others and yourself feel good.
Main Point 2 I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships.
Main Goal Of EBA Find out what a deposit is for the other person, what you think is deposit may be in fact a withdrawal in their mind. You won't know unless you find out.
Keep Promises Make good of your word and never break any promises.
Do small acts of kindness Being kind, courteous, and respectful.
Keep confidence When someone shares something in confidence, keep it that way.
Be loyal to the absent Avoid backstabbing and gossiping. "do the right thing when no one is watching"
Set clear Expectations Don't leave things fuzzy, follow through with what is expected.
Apologize Being a good human
Forgive Learn to forgive and forget. "What you don't know, won't kill you"
Created by: tforbes2028
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