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Habit 4
Habit 4-Study Guide: Flash Cards
Question | Answer |
---|---|
What does it mean to Win-Lose? | When you are high on courage and low on consideration, you're proud. |
What does it mean to Lose-Win? | If you're low on courage and high on consideration, you're insecure. |
What does it mean to Lose-Lose? | If you can't win, nobody wins. You get revenge. |
What is Win-Win or No Deal? | When you're ready to walk away before someone loses- including yourself. |
What two principles do people who think Win-Win live by? | Courage and Consideration |
What is an emotional deposit? | When you do something that helps a relationship. |
What is an emotional withdrawal? | When you do something that hurts a relationship. |
What are some ways to make an emotional deposit? | Do small acts of kindness, keep promises, keep confidences, be loyal to the absent, set clear expectations, apologize, and forgive. |
What two rules should you remember when making deposits in the Emotional Bank Account? | 1. A deposit is only a deposit if the other person sees it as one. 2. It can take one or more deposits to make up for one withdrawal. |