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Habit 4
Study guide
Question | Answer |
---|---|
what are you high or low in when you are a win-win? | high courage and high consideration |
what are you high or low in when you are a win-lose? | high in courage low in consideration |
what are you high or low in when you are a lose-win? | low in courage and high in consideration |
what are you high or low in when you are a lose-lose? | low in courage and low in consideration |
Where do you want to be on the courage and consideration matrix and why? | Win-Win or No Deal, Because balancing courage and consideration is a good practive of being patient and proactive |
In the context of this chapter, what is a deposit? | When you do something that helps a relationship |
In the context of this chapter, what is a withdrawel? | When you do something that hurts a relationship |
What are some ways you can make a deposite in a relationship? | Small acts of kindness, keep promises, keep confidences, be loyal, set clear expectations, apologize, and forgive |