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Module 4
Think Win-Win
Question | Answer |
---|---|
Win-Lose | High on courage and low on consideration. You can't win unless others lose. |
Lose-Win | Low on courage and high on consideration. These people tend to be doormats, letting others walk all over them. |
Lose-Lose | If you can't win, nobody wins. You bring others down and seek revenge. |
Win-Win or No Deal | This is a balance of courage and consideration. It helps others feel good and allows you to feel good, too. You're ready to walk away before someone loses- including yourself. |
Emotional Bank Account | The relationship you have with another person which keeps track of deposits and withdrawals that are made. |
Find Out What A Deposit Is for the Other Person | This is the idea that you have to determine what will be beneficial or detrimental to another person before being able to make deposits or withdrawals. |
Example of a Deposit | Do small acts of kindness. |
Example of a Deposit | Keep promises. |
Example of a Deposit | Keep confidences. |
Example of a Deposit | Be loyal to the absent. |
Example of a Deposit | Set clear expectations. |
Example of a Deposit | Apologize. |
Example of a Deposit | Forgive. |