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Module 4
Habit 4 Study Guide
Term | Definition |
---|---|
Habit 4 | Think Win-Win |
Balance Courage and Consideration | I can build effective relationships with people by working for their benefit as well as my own. |
Win-Lose | High on courage and low on consideration / Always trying to get ahead of others |
Lose-Win | Low on courage and high on consideration / Insecure |
Lose-Lose | Low on courage and consideration / If you can't win, nobody wins. |
Win-Win or No Deal | High courage and consideration / Helps others feel good and for you to feel good too. |
Courage and Consideration Matrix | Win-Lose, Win-Win or No Deal, Lose-Lose, and Lose-Win |
Make Deposits in Other People's Emotional Bank Accounts (EBAs) | I can make deposits of kindness and helpfulness into other people's Emotional Bank Accounts. When I do this, it's easier to make new friends and build strong relationships. |
Find Out What a Deposit Is for the Other Person. | What you think is a deposit for the other person may in fact be a withdrawal in their mind. You won't know unless you find out. |
Do Small Acts of Kindness. | If you want to make friends, take the initiative, be kind to others, and create connections while making deposits---both online and off. |
Keep Promises. | Do what you say you're going to do. |
Keep Confidences. | When someone shares something with you in confidence, keep it that way. |
Be Loyal to the Absent. | Avoid gossiping or backbiting. Stick up for people. |
Set Clear Expectations. | Don't leave things fuzzy. Then follow through on what's expected. |
Apologize. | If you're in the wrong, admit it now. Don't wait. Making excuses instead of making things better turns into an even bigger withdrawal. |
Forgive. | Learn to forgive and to forget so that you don't keep hurting yourself the way you were hurt. |
Michael Tubbs | "There is no great joy in being the first if you are also the last." |
Stephen R. Covey | "Trust in the glue of life. It's the most essential ingredient in effective communication. It's the foundational principle that holds all relationships." |
Lynn Johnston | "An apology is the superglue of life. It can repair just about anything." |