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Habit 4 Study Guide
Question | Answer |
---|---|
What is an "EBA"? | An "EBA" is an Emotional Bank Account |
What is Win-Win? | Win-Win is balancing courage and consideration and helping others feel good and for you to feel good too. |
What is Win-Lose? | Win-Lose is high on courage and low on consideration, you’re always trying to get ahead of others. |
What is Lose-Win? | Lose-Win is low on courage and high on consideration, you’re insecure. You’re not brave enough to stick up for yourself. |
What is Lose-Lose? | Lose-Lose is if you can’t win, nobody wins. You get revenge. You envy and criticize others. |
What is a "Doormat"? | If you consistently think lose-win, you choose to be a doormat for others. |
What is the idea of an Emotional Bank Account? | You deposit acts of kindness and helpfulness to build relationships. |
What is a deposit? | When you do something that helps the relationship. |
What is a withdrawal? | When you do something that hurts the relationship. |
Does a deposit mean the same thing to everyone? | Sometimes what you think a deposit means may be considered a withdrawal for someone else. |
What are some deposits? | Acts of kindness, keeping promises, keeping confidences, being loyal to the absent, setting clear expectations, forgiving, and apologizing. |