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Habit 4

Study Guide

TermDefinition
Principles of Interpersonal Leadership Think Win/win
Six Paradigms of Human Interaction Win/Win Lose/Lose Win/Lose Win Lose/Win Win/Win or No Deal
Win/Win Agreements or solutions are mutually beneficial A belief in the Third Alternative -- a better way
Win/Lose Use of position, power, credentials, possessions or personality to get one's way. The win/lose mentality is dysfunctional to interdependence.
Lose/Win These people are quick to please or appease. Capitulation -- giving in or giving up.
Lose/Lose Result of encounters between two Win/Lose individuals. Also the philosophy of highly dependent people.
Win Win at all costs. Other people don't matter. The most common approach in everyday negotiation.
Which option is best? Win/Win
Win/Win or No Deal If we can't find a solution that would benefit both parties, we agree to disagree. Most realistic at the beginning of a relationship or enterprise.
Five Dimensions of Win/Win Character, Relationships, Agreements, Supportive Systems, Processes
Character. The foundation of Win/Win Integrity. The value we place on ourselves. Maturity. The balance between courage and consideration. Abundance Mentality. There is plenty out there for everybody.
Integrity. The value we place on ourselves.
Maturity. The balance between courage and consideration.
Abundance Mentality. There is plenty out there for everybody.
Relationships. Courtesy, respect and appreciation for the other person and his point of view.
Agreements. Cover a wide scope of interdependent action. Desired results Guidelines Resources Accountability Consequences
Desired results the outcome that would like to be achieved
Guidelines ideas or rules of what to do, or not to do
Resources Those things that a person can use to help reach goals
Accountability Willingness to take credit and blame for actions.
Consequences a result of your actions and decisions
Supportive Systems. Reward systems must reflect the values of the mission statement.
Processes. The route to Win/Win: See the problem from another point of view. Identify the key issues and concerns involved. Determine what results would constitute a fully acceptable solution. Identify possible new options to achieve those results.
Created by: susanosawe
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