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Think Win-Win

Habit 4 - Study Guide

QuestionAnswer
Who's benefit are you working for when building effective relationships in the win-win thought process? The benefit of others AND your own benefit.
Win-Lose means you are high on _________________ and low on _________________. Courage/Consideration
What thought process follows the pattern that you can't win unless other people lose? Win-Lose
If you think Lose-Win, you are _____ on courage, and _____on consideration. Low/High
What thought process fosters the mentality of a permanent victim? Lose-Win
Which thought process is LOW in both courage and consideration? Lose-Lose
"If I can't win, then no one wins" describes which thought process? Lose-Lose
This thought process balances courage and consideration. Win-Win
Which though process is HIGH in both courage and consideration? Win-Win
Situations where you are eager to please and reluctant to stand up for yourself are _____________. Lose-Win
You do not care if others lose and you do not have the courage to stand up for yourself is called a ________________ situation. Lose-Lose
What two principles do you live by when you think Win-Win or No Deal? Courage and Consideration
When you want to succeed and see others fail at the same time places you where on the courage and consideration matrix? Win-Lose
The key to making friends is to deposit acts of kindness and helpfulness into their _________________________. Emotional Bank Accounts
When you do something that helps a relationship, it is called a ____________. deposit
When you do something that hurts a relationship, it is called a _____________. withdrawal
Unless you attempt to find out, a _______for some may be a __________ for others. deposit/withdrawal
To make a deposit with kind, courteous, and respectful acts Do small acts of kindness
What is it called when you do what you say you're going to do? Keep promises
When someone shares something with you in confidence and you keep it that way, it is called Keeping confidences
If you hear someone talking negatively about a friend and you speak up, what are you being? Loyal to the absent
What are you doing when you don't leave things fuzzy and you follow through on what is expected? Setting clear expectations
This occurs when you do not wait to admit you are in the wrong. Apology
When you don't allow yesterday to hold your tomorrow hostage, you are doing what? Forgiving
Created by: mnlazard
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