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Comm 415 Exam 1
| Question | Answer |
|---|---|
| what are the reasons for studying conflict | inevitable, affects personal health, relational health, skills of comfort, skills of conflict are not obvious from birth, |
| what is conflict | struggle among small number of individuals arising from preceived interference with goal acheivement |
| what are the key charicteristics of conflict | # of people, scarce, perception, interference, interdependence |
| what are the four types of tangable goals | substanive-tangable Relational - what we mean to eachother face - self esteem / how you look in front of others Process - how we comm / interact |
| what are barnlands 6 views of perception | how you view yourself how you view the other person how you believe the other person sees you how there person views themselves how how the other person views you how the other person believes you see them |
| communication competance | impression that comm behavior is both appropriate and effective |
| three componants of comunication competence | knowledge ability motivation |
| knowledge | appropriate and effective skills |
| ability | willingness to engage in appropriate |
| what metaphors are often used to define conflict | kitchen sink, conflict is like a "papercut" |
| latent conflict | conflict will occur later |
| psuedo conflict | not a conflict at all, sisters and orange |
| dennotative | dictionary |
| connotative | personal definition |
| attribution theory | internal and external processof interupting and understanding what is behind our own and other behaviors |
| original theorist of attribution | weiner |
| weiner thought | we are all naive scientists |
| what types of attributions do we make | internal/external stable/unstable - assume cause continues over time global / specific |
| self serving bias | we favor ourselves |
| fundamental attribution error | internal attributions of others external attributions of others |
| constructivism | people create meaning through a series of personal constructs |
| original theorist of constructivism | Jesse De'lia |
| personal constructs | what it means to be student, brother, worker |
| cognitive complexity | measure of complexity or simplicity of the frame and perceptual skill of a person |
| comm privacy management | all people have personal boundary rules |
| original theorist of comm privacy management | Sandra Patronio |
| boundary rule of formation | what is talked about, what isnt |
| boundary linkage | describing strength of relationship |
| boundary coordination | agree not to share |
| boundary turbulance | inability to coodinate boundary rules, person 2 cant wait to tell person 2's info |
| conflict topic | what the conflict is all about |
| flash point | event that precipitates event |
| conflict cause | why the flashpoint or topic led to the conflict |
| sense making / internal rationalization process | is the dress black and blue or white and gold |
| what individual differences impact conflict management styles | emotional differences and changes |
| neoticicism | the extent to which ppl respond with negativity to their social world in terms of having anxious, depressed and angry thoughts and feelings |
| locus of control | how individuals vary in their assessments of mastery over their outcomes |
| high internal | takes things personally |
| high external | envirnmental factors |
| which goals do we tend to discuss | identity and relational |
| which goals tend to drve conflict | face and perpetual |
| meta comm | comm about comm |
| expectancy violation theory | we have expectations or social norms and when they arent met, we dont like it |
| what factors influence serial arguments | goal importance argument predictability disagreement relational quality |
| what do clear goals look like | include behviorally specifc suggestions recognize that conflict may be an ongoing process focus on present and future NOT PAST |
| what limitations does social science research face | impossible to obtain complete control difficult to generalize research bias specialized sample pool |
| low context culture | direct, dont beat around the bush, lots of words, blunt |
| high context culture | indirect, value silence, nonverbal ques |
| generatonal cohort | textmessage breakup |
| power | ways to influence |
| five styles of conflict management | competition with drawl collaboration compremise accomidate |
| compitition | using attacks and threats shark |
| withdrawal | avoid situatiion maintain nutrality turtle |
| collaboration | expand range of possible options win/win outcomes owl |
| compremise | minimally acceptable to all relationships undamaged fox |
| accomodate | attempt to maintain harmony teddy bear |
| humor | can escalate/de-escalate situations |
| productive humor | benefits both parties common ground establishment |
| unproductive humor | changes topic making fun of sarcasm hostility |
| trust | individuals belief in, and willingness to act on the bias of the words, actions, and decisions of another |
| privledge | the taking advantage of |
| unearned privledge | male/white privelidge checklist |
| French and Ravens sources of power | reward coercive legitamate expert referent |
| reward | gift |
| coercive | blackmail |
| legitimate | boss status |
| expert | exp/knowledge |
| referent | you are liked or respected |
| genderlect | masculine comm is domanate female comm is deviant/has own dialect |
| tag questions | question after a question or statement, to almost ask for approval |
Created by:
tjbrinkm
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