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Chapter 10

Oral/Interpersonal Communication

Communication Climate The emotional tone of a relationship
Confirming Communication Describes messages that convey valuing
Disconfirming Communication Describes messages that show a lack of regard
Spirals Reciprocating communication pattern in which each person's message reinforces the others
Escalatory conflict spirals pattern in which one attack leads to another until the initial problem escalates into a full battle
De-escalatory conflict spirals pattern in which instead of fighting, parties slowly lessen their dependence on each other, withdraw and become less invested in the relationship
Defensiveness The process of protecting our presenting self, or face
Behavior Describes the facts to which you react without judgement
Interpretation Describes the meaning you've attached to the other person's behavior
Feeling The emotions you experience as a result of the behavior
Consequence What happens as a result of the situation
Intention communicates where you stand on an issue, what you request of others, or how you plan to act in the future
Saving Face Reducing Defensiveness is also called _______.
Agreeing with the critic Honestly accepting the other persons point of view
Assertive Message Format Involves 5 parts: behavior, interpretation, feeling, consequence and intention.
Created by: LorLorTif