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BA33:HR:Chapter 7
Group Problem Solving and Decision Making
Term | Definition |
---|---|
Rational decision-making model? | based on scientific method, logical, traditional |
Political decision-making model? | preconceived notions and biases are involved |
blind spots? | unawareness |
brain writing? | brainstorming done alone |
nominal group technique? | meeting problem-solving with little interaction |
NGT | nominal group technique |
Problem solving steps? (think scientific method! 7 steps) | (1)identify (2)clarify (3)cause (4)make solutions (5)choose solution (6)action plan (7)evaluate progress |
what is inquiry decision making? | looking for the best solution |
what is advocacy decision making? | fighting for one position (viewpoint) |
Brainstorming guidelines? (3) | (1) 5-7 people in a group (2)freewheeling (3)secretary |
what is freewheeling? | Piggybacking on another's ideas |
what is evaluation apprehension? | quickly learn social rewards and punishments based on evaluation |
brainstorming benefits? (2) | (1)lot of solutions (2)job satisfaction |
use of groupware? | To be faster, clearer, persuasive |
what is a shared whiteboard? | like a tablet, 2+ can draw&view from a distance |