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Stack #121752
| Question | Answer |
|---|---|
| ACARS | Aircraft Communication and Reporting System |
| Abort | Terminate or discontinue |
| ADAY (Access Days) | A block of days on your schedule—usually scheduled in blocks of three |
| Aft | The rear portion of the airplane or in the direction of the back of the airplane |
| Aircraft Length | Determined by the distance from the nose of the fuselage to the tail. |
| ACL (Aircraft Logbook) | A flight deck logbook where missing or damaged “safety-related” items are recorded for Maintenance. |
| Airport Codes | 3-letter codes which designate specific airports. |
| ACS (Air Customer Service) | Gate agents, Ticket agents, and Ramp personnel |
| Airport Release | ADAY holder must obtain a release through Automated Crew Scheduling within 1 hour of block-in time or the end of a non-fly duty period. |
| All Call | Signal for FAs to prepare aircraft doors for departure of arrival. |
| All-Nighter | Pairing consisting of single duty period with report between 1500 and 0100 local base time, and release early the following morning, normally between 0500-0800 local time, but not limited to those hours. |
| AFP Base (Alternate Base Program) | A voluntary program which allows flight attendant participants to originate and terminate trips in the city in which they live. |
| Altitude | The height an aircraft flies above sea level measured in feet. |
| Arm/Prepare Door for Departure | The act of preparing and aircraft door for emergency operation by manually or mechanically positioning the girt bar in the floor brackets. |
| ATC | Air Traffic Control |
| ASM (Available Seat Mile) | One airplane seat flown one mile—an airline’s product. |
| Base (Domicile) | Airport(s) from which a flight attendant normally originates or terminates his/her hours for Delta |
| Base Transfer | Base transfers are awarded monthly based on flight attendant seniority. |
| Bid Period | Time for which a flight attendant bids for a schedule or participation in a program. |
| Blended Pay | Blended pay combines hourly base pay and hourly flight pay. It is standard pay rate for all hours flown, based on a length of service. |
| Board | To enter or get on a plane |
| Braille Safety Information Booklet | Contains safety information in a Braille format. |
| Briefing | Required communication between crewmembers. |
| Bulkhead | Partition which separates cabins on an aircraft. |
| BusinessElite | Trademark for the Business class cabin. |
| Cabin | Section of the aircraft where customers sit |
| CDL (Cabin Discrepancy List) | List used to advise the flight deck crew and maintenance of all items (airworthy and customer convenience) that need correction or repair. |
| CJA (Cabin Jumpseat Authorization) | Authorization to travel using non-FAA required cabin jumpseat. |
| Calendar Day | A day from 0001 to 2400 in your local base time. |
| CALL | Schedule code indicating a requirement to contact Scheduling. |
| Cabin/Reserved Seat Baggage | Any item (generally too fragile to check or too bulky to stow as carry-on baggage) which a customer requests to carry in the cabin and for which he/she purchases a ticket. |
| Captain | The pilot in charge of a flight, also known as the PIC (Pilot in Command). |
| Carry-On Baggage | Any item a customer carries in the cabin. |
| Charter Flight | When a group or individual leases and airplane for a special purpose, such as for sports teams to travel. |
| City Codes | Three-letter codes which designate specific cities may or may not be connected to a city’s airport code(s). |
| Code-Share | Marketing and operating arrangement between Delta and partner airlines which have underlying route authority. Each carrier has authorization to sell specified number of seats on the other carrier. |
| PLOC (Company Convenience Leave of Absence) | An unpaid 30/31 day leave of absence offered by the company on a seniority basis when an overstaffing situation exists. |
| Company Transfer | Delta employee who transfers into another department. |
| Complementing Bid | In the Customized Bidding System, a preference bid which backs up another preference and reinforces the possibility of a being awarded both preferences. |
| CQ (Continuing Qualification) | Ground training, review, proficiency assessment and testing required by the FAA and TSA to maintain flight attendant qualifications. |
| Conflicting Bid | In CBS, a preference bid which competes with other preferences. |
| Concourse | Open space of hall of the airport where people gather and are directed to the gates or the terminal area. |
| Co-Terminal Base | Multi-airport base from which flight attendant may bid or be assigned to fly from more than one airport. |
| Crack a Door | Slightly opening an aircraft door to signal outside ground personnel that the door is disarmed an may be opened. |
| Credit Rig | Pay credit applied to a trip |
| Crew | Flight attendants working a flight are referred to as the Cabin Crew, and pilots are referred to as the Flight Deck Crew—they are referred to collectively as the Crew. |
| Crew Compensation Pay | Additional pay per flight hour for any flight segment operated below staffing guidelines. |
| Critical Phases of Flight | All ground operations involving taxi, take-off, landing, engine start-up and shut-off and all other flight operations conducted below 10,000 ft. |
| Cruise Speed | The rate at which an aircraft flies at maximum operating efficiency for a sustained period. |
| CSUP | Schedule code indicator for a flight attendant to contact his/her Field Service Manager. |
| Customer Information Form | Used to obtain statements form passengers witnessing incidents in the cabin. |
| CBS (Customized Bidding System) | A bidding system designed for flight attendants to construct a monthly schedule tailored to their individual specifications. |
| Deadhead Flight | When a crewmember does not work as a flight attendant or pilot on a trip. The crewmember occupies a passenger seat for transportation to cover or return from a trip. |
| Decompression | The loss of cabin pressure. |
| Delay Pay | Pay for flights delayed one hour or more past scheduled departure time with NO passengers on board. |
| Delta.com | Delta Air Line’s web site for making reservations, purchasing a ticket, early check-in, etc. |
| Delta Connection Carriers | A regional carrier which transports customers, form smaller cities, to and from cities served by Delta and coordinates their flight schedules with Delta’s to facilitate passenger connections. |
| Deplane | To exit or leave the aircraft. |
| Disarm (Prepare Door for Arrival) | The act of preparing and aircraft door for normal operation by manually or mechanically removing the girt bar from the floor brackets. |
| Ditching | Anticipated emergency landing in water. |
| Diversion | Unscheduled landing at an airport other than the original destination due to situations occurring once enroute. |
| Domicile | Flight attendant’s or pilot’s base. |
| Duty Period | The period of time from scheduled or actual report time (whichever is later) to release in a base or on a layover for a minimum required rest period. |
| eCrew | Computer application flight attendants use to receive trip information. |
| Emergency Equipment | Items (pieces of equipment) for use in emergency situations. |
| ELOA (Emergency Leave of Absence) | Three consecutive days of paid leave provided to an employee who is unable to be at work due to death in the immediate family. |
| Engines | Power the aircraft and may be mounted on wings or on each side of the tail section. |
| FACTS | Flight Attendant Tracking System used for entering information about a flight. |
| FTA (Failure to be Available) | Infraction by and ADAY holder of a flight attendant on AVL for pay protection who fails to answer a call from Scheduling or contact Scheduling within 20 minutes of being paged. Also applies to ADAY holder who fails to obtain and airport release. |
| FTC (Failure to Cover) | Infraction by a flight attendant who fails to report prior to departure for a scheduled assignment. |
| FAA (Federal Aviation Administration) | The US government agency responsible for controlling the movement of all aircraft, establishing and monitoring safety regulations, setting airport, airplane and maintenance standards, providing and maintaining navigational aids such as radio range statio |
| FARs (Federal Aviation Regulations) | Federal regulations which govern how air carriers operate. |
| FCC (Federal Communications Commission) | The US agency which regulates all communications facilities and companies throughout the US. Since airlines operate their own radio and teletype, these activities fall under the jurisdiction of the FCC and are operated under FCC rules. The FCC is also re |
| Ferry Flight | A no revenue flight for the purpose of positioning an aircraft. Ferry flights are considered deadhead flights for pay purposes. |
| Flaps | Moveable parts on the trailing edge of the wing that extend and retract during different phases of flight. |
| EIG (Employee Involvement Group) | Voluntary group of flight attendants that support and drive Delta’s goals and initiatives with and endless focus on quality of life for our flight attendants in their personal and professional lives as well as the business impact to our company. |
| Flight Deck | Where the pilots work |
| Flight Operations | Pilots’ Department |
| Flight Leader | Flight Attendant in charge of the flight. |
| Flight Pay | Pay for each credit hour, or portion thereof, flown in excess of 45 hrs. |
| Forward | Front portion of the aircraft or in the direction of the front of the aircraft. |
| Fuselage | Body of an airplane to which the wings and tail section are attached. |
| Galley | Kitchen area of an airplane where food and beverages are prepared and supplies (along with galley service equipment) are stowed. |
| Galley Power | Electrical current which powers all galley equipment, such as coffee makers and ovens. |
| Gate | An area in the airport where customers wait for their flights to depart. |
| Girt Bar | A metal rod or flat bar used to attach the escape device stowed in the slide department (bustle) to the aircraft floor. When the girt bar is inserted in the floor brackets, the door is armed or ready for use in an emergency. When the girt bar is not atta |
| GMT (Greenwich Mean Time) | The basis for Standard Time throughout the world. |
| Guest Services Position | Flight attendant on a flight in charge of Guest Services on the aircraft. |
| Gust Lock | A mechanism that maintains a hinged aircraft door in the “open” position, or “locked” to the aircraft fuselage to prevent the wind from moving the door. |
| Holding Pay | Pay for flights delayed at the gate for one hour or more past scheduled departure time with passengers on board. |
| Hub and Spoke System | Provides a route pattern which allows customers to board in smaller volume cities, travel to “hub” cities and connect to their final destinations. |
| Illegal | Status of a flight attendant who may not operate a flight because training qualifications are not up to date or FAR legalities for rest are not met. |
| IFS (In-Flight Service) | Flight Attendant Department |
| Irregular Operations | Critical period of flight operations due to weather, mechanical or Air Traffic Control delays. Also known as IROPS. May cause a flight attendant’s scheduled pairing to be changed. |
| Jetway | A covered hallway between the gate area and the aircraft used for boarding and deplaning. |
| Jumpseat | Crewmembers’ seat on an airplane. |
| K-Line (Variable Staffing) | The line holding flight attendant designated as an extra crewmember where the load/service warrants their presence or to accommodate minimum staffing for a particular equipment type. |
| LMS | Learning Management System is the computer based application in which CBTs is completed and tracked. |
| Landing Gear | Consists of the main gear and the nose gear. The main gear is located under the wings and includes wheels, brakes and struts. The nose gear is located under the nose of the aircraft and includes struts and wheels. |
| LOD (Language of Destination) | The local language of the destination city. |
| Lanyard | A piece of rope or cord used to fasten something. |
| Lavatory | A compartment on the aircraft where a toilet and sink are located. Also called the LAV. |
| Layover | A period of time spent away from domicile during which a hotel and transportation to/from the hotel are provided. |
| Left side | Also known as the Captain’s side. |
| Line of Time | A monthly schedule of trips assigned to a flight attendant. |
| Load Factor | A n extra flight attendant assigned to a flight to provide additional customer service on flights with a meal service. Also refers to the percentage of seats of seats filled on a flight. |
| MTO (Managed Time Out) | Approved removal from a trip or a portion due to personal emergency or compelling or problematic circumstances that occur within 24hrs of scheduled report. |
| Minimum Dispatch | Minimum number of qualified flight attendants required by the FAA to legally operate an aircraft type. |
| Minimum Equipment List | Reference list found in the flight deck, for flight control, pilots and maintenance, to determine what is required to dispatch the aircraft when a system or piece of equipment is inoperative. |
| OJI (On the Job Injury) | Injury incurred while in-flight. |
| OBM (On-Board Manual) | Reference manual for flight attendants. |
| Open Seating | Any seating where passengers board on a first come, first serve basis and no seat assignments are made. |
| Open Time | Listing of available pairings which Trip Holder flight attendants may access to pick-up, swap or drop a trip. |
| Operational Resources | Informational tools available to help flight attendants assist passengers. |
| OCC (Operations Control Center) | The OCC is staffed with decision-makers from every operating division of the company. The operation of each flight is tracked from departure to arrival. |
| Origination | The departure point (city/station) where a particular flight number begins. An origination is also a flight or group of flights, which are not part of a published pairing or schedule. Usually created due to irregular operations. |
| Pairing | Pattern of flights scheduled to be flown by a designated flight crew, as a group or individually, from the time flight attendants leave their home base until they return. A pairing may cover one or more flights. Also referred to as rotation. |
| Pairing number | Number assigned to each rotation. |
| Pre-flight check | Action taken to ensure emergency equipment is operable before an aircraft departs. Checks are required prior to a flight attendant’s first flight on an aircraft during a duty period. |
| Portal | Delta employee website. |
| Pushback | Time when an aircraft is released for departure and leaves the gate. |
| Range | Maximum distance in miles an aircraft can fly before exhausting its normal fuel supply. |
| Re-route | Scheduled disruption of original pairing due to weather, etc. |
| Recurrent training | Annual ground training, review, proficiency assessment and testing required by the FAA and TSA to maintain flight attendant qualifications. |
| RSM (Revenue Passenger Mile) | Dollar amount generated for an occupied passenger seat for each mile flown. |
| Revision | Updated information to be placed in the on-board manual. |
| Revenue Leader | Flight attendant on a flight in charge of revenue sales and promotions. |
| Right Side | First officer’s side. |
| Rotation | See Pairing. |
| Route System | Where an airline flies. |
| Row of Seats | Seats from the window on the left side, across the aisle, to the window on the right side of the plane. |
| Security Directive | Document issued by the TSA and contains specific mandatory actions that air carriers and or airport entities shall implement in response to new or increased threat to civil aviation. |
| Set of Seats | Group of connected seats not separated by an aisle. |
| Ship number | Number of the aircraft used to track and identify the individual aircraft. |
| Shuttle | The Delta Shuttle operates frequent flights between LaGuardia and Washington DC’s National airports and between LaGuardia and Boston Logan airports. Aircraft used are one cabin and open seating. |
| Sign-In | Designated report time (up to 4hrs) for crewmembers prior to a flight. Sign-in also refers to the procedure and the location for reporting. |
| SkyTeam | Other airlines that partner with Delta to provide a seamless service through common policies and procedures. |
| Sky Magazine | Delta’s monthly in-flight magazine is found in the seatback pocket. |
| Slide | An “evacuation” slide provides a means of escape from the aircraft to the ground or water. |
| Special Service Code | Abbreviations indicating types of passengers needing special services. |
| Sterile Flight Deck | Refers to the time when no unnecessary conversation or activity can take place with/between flight deck crewmembers, which could distract any pilot form the performance of his/her duties during Critical Phases of Flight. |
| Stubbed Flights | Occurs when the inbound portion of a through flight is delayed. For operational reason and to maintain the integrity of the schedule, the outbound portion of the flight is operated on time. In this situation, there would be two flights in the air at the |
| Tail Section | Attached to the back of the fuselage. Comprised of the horizontal and vertical stabilizers. The horizontal stabilizer is “wing-like,” and the vertical stabilizer is “fin-like”. |
| Taxi | Ground movement of an aircraft. |
| TDDs | Telecommunication devices for the hearing impaired which are being made available in airport terminals. |
| Technical Operations | Aircraft Mechanics Department (Maintenance) |
| Terminal | The main area of an airport where ticket counters, baggage claim, and ground transportation are located. |
| Terminating Flight | The arrival point (city/station) where a particular flight number ends. |
| Through Flight/Intermediate/Enroute/Stopover/Direct Flight | A scheduled stop in a city/station between the originating and terminating points of a particular flight number. |
| Time Zones | Local time that extends from the North Pole to the South Pole. |
| Timetable | Serves as a reference providing general flight information to customers and employees, including flight schedules. |
| Trip holder | A flight attendant who holds trips during a month. |
| TSA Transport Security Administration. | (blank) |
| Turnaround | Trip consisting of one duty period. |
| 24hr Clock | Used to precisely represent the time of day without am/pm designators. |
| UPMC | University of Pittsburgh Medical Center, which serves Delta as a 24hr medical advisory provider for in-flight medical emergencies. |
| Variable Staffer Pairing/K-Line | Flight attendant position created to bring staffing to or above minimum. |
| Wing Span | Distance from the tip of one wing to the tip of the opposite wing. |
| Wings | Attached to the fuselage. The front of the wing is the leading edge and the back of the wing is the trailing edge. |
Created by:
jonnie_lane
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