MOA 2 Word Scramble

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Question	Answer
Trouble breathing is a condition that requires immediate	medical help
If an emergency call comes into the office when the physician is out, you should?	Instruct the caller to call 911 for an ambulance
Speaking words correctly is called?	pronunciation
Speaking clearly and distinctly so others can understand you is?	enunciation
The first step in preparing the appointment book is establishing the	matrix
The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is	time specified scheduling
How can the doctor prove he is not legally responsible if a patient cancels a postoperative follow up appointment and then develops an infection at the incision site?	If the doctor has records of the appointment being scheduled and canceled by the patient.
The first impression a patient gets of a medical office is the	reception area
What type of patient is especially sensitive to cooler temperatures?	the elderly
An advantage of carpeting in a medical office is that it helps reduce	noise
An item that is a safety concern in the reception area is any item smaller than a	golf ball
Coffee tables or low tables with sharp edges are a hazard to	the elderly and small children
Item smaller than a golf ball in a medical office reception room are a	choking hazard for young children
A disease or condition that can be easily transmitted from one person to another is called	contagious
The single most important factor that affects a patient's perception of a physician's office is	cleanliness
The appropriate way to handle patients who smoke is to	post "thank you for not smoking" signs in the reception area
A pediatric playroom should include	a "well" and "sick" side of the reception area
The patient's chart contains important information about a patient's present condition and	medical history
The first document found in a patient record is the	patient registration form
A patient's illness and reason for this visit are found in the	patient's medical history
The best way to make sure the physician sees a patient x-ray report before filing it is to	have the physician initial the report
When a physician tries unsuccessfully call a patient, the MA should	record and date the call in the patient record
An example of a "patient sign" is	a rash
An example of a "patient symptom" is	pain
The type of documentation (charting) that provides an orderly series of steps for dealing with any medical case is	SOAP
What is necessary to release a patient's medical record to the patient's insurance company?	The patient's written consent
Horizontal file cabinets are also called	lateral files
The filing system used when the patient's names are kept confidential is	numeric
The first step in the filing process is	inspecting
The final step in the filing process is called	storing
Who decides to keep patient files inactive or closed in an office?	The physician
The National Childhood Vaccine Injury Act of 1986 states that doctors must keep all immunization records	permanently in the office
How long do physicians need to keep patient records to protect themselves against malpractice?	At least seven years
When labeling medical records, which sequence should you use?	Last name, first name, middle name, title
Files of patients who have died, moved away, or no longer consult the office are called?	Closed files
If a file is misplaced, what can be done to reconstruct it?	Contact insurance companies, laboratories, and other providers for copies of the original documents that have been lost
The first thing you should do when answering the telephone is	Identify the medical office and yourself
When a patient calls for lab results and they are abnormal you should?	Tell the patient the physician will call them back with the results
When may a MA authorize a pharmacy to refill a prescription?	Only if the physician has authorized refills on the patient's chart
The best way to handle a patient that calls the office in real, distressing pain is to	schedule a same day appointment
The guideline for dealing with an angry caller is to	assure the patient that you will do your best to correct the problem
What type of call should be immediately routed to the physician?	Emergency
The appointment scheduling system in which two or more patients are scheduled for the same appointment time is	double booking system
An advantage of a computerized scheduling system is that it can identify	patient's who are late, forgot their appointments, or cancel
The best way to help a patient remember to schedule an annual appointment or procedure is to place the patient's name into a	tickler file
What is the best way to handle an emergency situation when a patient needs to be seen by the physician same day?	Explain to waiting patients that there is an emergency and they can either wait or reschedule
What should you do when scheduling a patient for a fasting procedure?	Schedule the procedure for as early in the day as possible.
The appropriate procedure to follow with a canceled appointment (with an appointment book)is to	draw a single line through the patient's name and write canceled in the appointment book before writing in the rescheduled time

Created by: vansavage