software final part Word Scramble

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Question	Answer
A printer connected to a computer by way of a port on the computer is called a(n) ____ printer. A. local B. network C. default D. inkjet	A
The HP Scanjet 3970 is a type of ____ scanner. A. sheet-fed B. flat-bed C. portable D. single-sheet	B
If you know that the printer should have 2 MB of on-board printer memory, but the test only reports 1 MB, then there is a problem with ____. A. DC voltage B. toner value C. DC bias D. memory	D
Because a network printer has no OS installed, the printer’s NIC contains all the firmware needed to communicate over the network.	True
How do you access the Event Viewer to view recorded events surrounding the printer or the port it is using?	Control Panel, Administrative Tools, Event Viewer. click System.
To share a local printer using Windows, ____ must be installed. A. PostScript B. Client for Microsoft Networks C. Remote Assistance D. File and Printer Sharing	D
The ____ component of Windows draws and formats the page and then sends the almost-ready-to-print page to the printer in bitmap form. A. SQL B. PostScript C. GDI D. PCL	C
____ is a printer language that was developed by Hewlett-Packard but is considered a de facto standard in the printing industry. A. SQL B. PostScript C. JavaScript D. PCL	D
A GDI printer needs more firmware and memory than a PCL or PostScript printer.	False
What are some of the ways through which local printers and scanners connect directly to a computer?	USB port, parallel port, serial port, wireless connection, etc.
How do you disable printer spooling?	printer’s Properties dialog box, select the Advanced tab and then select Print directly to the printer
What should be remembered when using a hot-pluggable port?	you don’t need to power down a computer before plugging in or unplugging a hot-pluggable device.
How do wireless printers indicate when a wireless connection is active?	Most wireless printers have a status light that stays lit when a wireless connection is active.
When you use the Windows 2000/XP default settings, user accounts in the Everyone group are assigned the ____ level.	Print Permission
____ is popular with desktop publishing, the typesetting industry, and the Macintosh OS. A. Spooling B. PostScript C. PCL D. GDI	B
If a self-test page works and you have already stepped through checking the printer connectivity, but you still cannot print a test page from Windows, try ____.	removing and reinstalling the printer driver
How do you delete all the files in the print spool?	Printers and Faxes or Printers window, double-click the printer icon. Click Printer on the menu bar of the window that opens, and then click Cancel All Documents or Purge Print Documents.
What is generally printed in a printer test page?	prints some text, some graphics, and some information about the printer.
For Windows XP, by default, the Printers and Faxes window shows on the ____ menu.	Start
Remember that you should not unplug or plug in a(n) ____ device into a(n) ____ port without first powering down or unplugging the device, turning off the device, or disconnecting it from its power source.	USB
Switch boxes were built with older ____ printers in mind.	dot matrix
If a PC cannot communicate with a network printer connected directly to the network, try installing a second network protocol that the network printer supports, such as ____. A. GDI B. IPX/SPX C. POP3 D. SNMP	B
If a printer is giving you problems or you want to upgrade the printer ____ to add new functionality, search the printer manufacturer's Web site for the latest ____ for your printer and operating system.	drivers
There are network printers with ____ ports that can connect the printer directly to the network. A. Centronics B. Ethernet C. MAC D. NIC	Ethernet
Associate a network printer with a printer port to help DOS applications in Windows 2000/XP.	False
The downside of using the PCL method of communicating to a printer, is that Windows performance can suffer when printing a lot of complicated pages.	False
When a scanner gives problems, you can reprogram the software.	False
When someone purchases software from a software vendor, that person has purchased a(n) ____ for the software.	license
Passing the ____________________ exam validates entry-level skills in any PC repair job.	A+ Essentials
The ____ of a creative work belongs to the creator of the work or others to whom the creator transfers this right. A. license B. copyright C. lease D. ownership	B
____________________ has industry recognition, so it should be your first choice for certification as a PC technician.	A+ Certification
Vendors might sometimes sell counterfeit software by installing unauthorized software on computers for sale. This practice is called ____.	hard-disk loading
The ____ exam grants you the IT Technician designation. A. A+ 220-601 B. A+ 220-602 C. A+ 220-603 D. A+ 220-604	B
When you install software, one step in the installation is to agree to the ________ agreement.	end-user licensing
A bench technician is sometimes called a ____ technician.	depot
When a customer calls asking for support, what are the first few things that you should do at the beginning of the service call?	identify yourself and your organization, ask for and write down the name and phone number of the customer, determine whether the customer has a license number or warranty to determine need of payment, open conversation towards problem
______________________________ sponsors the A+ Certification Program and manages the exams.	CompTIA
Another job title for a help-desk technician is a(n) ____.	call center technician
If your customer is overly confident about his or her computer knowledge, you should ____.	use technical language in a way that conveys you expect the customer to understand you
What are some of the warning signs that software purchased from a vendor is pirated?	no end user license, no mail in product registration card, discs have handwritten labels and manuals are photocopied
A ____ technician works on-site, closely interacting with users, and is responsible for ongoing PC maintenance. A. PC service B. bench C. PC support D. help-desk	C
When you cannot solve a problem, sending the problem to those higher in the support chain is known as ____ the problem.	escalating
What are some of the risks that purchasers of counterfeit or copied software face?	face the risk of corrupted files, virus-infected disks, inadequate documentation, and lack of technical support and upgrades as well as the legal penalties
If you spend many hours on the phone at a help desk, use a(n) ____ instead of a regular phone to reduce strain on your ears and neck.	headset
By purchasing a(n) ____, a company can obtain the right to use multiple copies of software, which is a popular way for companies to provide software to employees.	site license
One popular trade show is ____ by CMP Media, where you can view the latest technology, hear industry leaders speak, and network with vast numbers of organizations and people.	Interop
____ requires more interaction with customers than any other type of PC support. A. Bench support B. On-site support C. Phone support D. Technical support	C
The ____ exam grants you the Remote Support Technician designation. A. A+ Essentials B. A+ 220-602 C. A+ 220-603 D. A+ 220-604	C
The Federal Copyright Act of ____ was designed in part to protect software copyrights by requiring that only legally obtained copies of software be used.	B
Many expert systems are "intelligent," meaning the system will record your input and use it in subsequent sessions to select more questions to ask and approaches to try.	true
Vendors might sometimes sell counterfeit software by installing unauthorized software on computers for sale. This practice is called hard-disk pirating.	False

Created by: darkskye