Busy. Please wait.

Log in with Clever

or

Don't have an account? Sign up

Sign up using Clever

or

taken

Age:

12 or younger
13 or older

Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account. Your email address is only used to allow you to reset your password. See our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password

Enter the email address associated with your account, and we'll email you a link to reset your password.

Upgrade to remove ads

KCS Word Scramble

Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

Normal Size Small Size show me how

Created by: kristyevans

Question	Answer
Name 4 basic concepts of KCS	1. Create content as a by-product of solving issues 2. Evolve content based on demand and usage 3. Develop knowledge base of our collective experience to date 4. Reward learning, collaboration, sharing,and improving
What is the best way to capture and maintain support?	Go to the people who use it every day - Support Analyst.
What are the phases of adoption?	1. Planning and design 2. Adoption 3. Proficiency 4. Leverage of the Knowledge Base
What is knowledge?	Knowledge is information upon which I can act. Knowledge has action associated with it; we can do something with it.
What is KCS's role?	Capture the collective experience of the organziation in ways that others can use. Use or act on are the key points.
What are the attributes of knowledge?	1. Gained through interaction and experience 2. Constantly changing 3. Never 100% complete or 100% accurate 4. Validated through use, experience, and interaction (not by subject matter experts)