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software final part Test

Enter the letter for the matching Answer
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1.
The downside of using the PCL method of communicating to a printer, is that Windows performance can suffer when printing a lot of complicated pages.
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2.
If your customer is overly confident about his or her computer knowledge, you should ____.
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3.
If a PC cannot communicate with a network printer connected directly to the network, try installing a second network protocol that the network printer supports, such as ____. A. GDI B. IPX/SPX C. POP3 D. SNMP
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4.
Vendors might sometimes sell counterfeit software by installing unauthorized software on computers for sale. This practice is called ____.
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5.
If a printer is giving you problems or you want to upgrade the printer ____ to add new functionality, search the printer manufacturer's Web site for the latest ____ for your printer and operating system.
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6.
______________________________ sponsors the A+ Certification Program and manages the exams.
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7.
When you install software, one step in the installation is to agree to the ________ agreement.
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8.
What are some of the warning signs that software purchased from a vendor is pirated?
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9.
Many expert systems are "intelligent," meaning the system will record your input and use it in subsequent sessions to select more questions to ask and approaches to try.
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10.
How do you delete all the files in the print spool?
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11.
____________________ has industry recognition, so it should be your first choice for certification as a PC technician.
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12.
There are network printers with ____ ports that can connect the printer directly to the network. A. Centronics B. Ethernet C. MAC D. NIC
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13.
Switch boxes were built with older ____ printers in mind.
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14.
If you know that the printer should have 2 MB of on-board printer memory, but the test only reports 1 MB, then there is a problem with ____. A. DC voltage B. toner value C. DC bias D. memory
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15.
If a self-test page works and you have already stepped through checking the printer connectivity, but you still cannot print a test page from Windows, try ____.
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16.
A printer connected to a computer by way of a port on the computer is called a(n) ____ printer. A. local B. network C. default D. inkjet
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17.
Passing the ____________________ exam validates entry-level skills in any PC repair job.
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18.
____ requires more interaction with customers than any other type of PC support. A. Bench support B. On-site support C. Phone support D. Technical support
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19.
What should be remembered when using a hot-pluggable port?
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20.
Remember that you should not unplug or plug in a(n) ____ device into a(n) ____ port without first powering down or unplugging the device, turning off the device, or disconnecting it from its power source.
A.
A+ Certification
B.
CompTIA
C.
hard-disk loading
D.
drivers
E.
B
F.
Printers and Faxes or Printers window, double-click the printer icon. Click Printer on the menu bar of the window that opens, and then click Cancel All Documents or Purge Print Documents.
G.
C
H.
USB
I.
D
J.
A+ Essentials
K.
Ethernet
L.
use technical language in a way that conveys you expect the customer to understand you
M.
end-user licensing
N.
A
O.
you don’t need to power down a computer before plugging in or unplugging a hot-pluggable device.
P.
False
Q.
dot matrix
R.
no end user license, no mail in product registration card, discs have handwritten labels and manuals are photocopied
S.
removing and reinstalling the printer driver
T.
true
Type the Answer that corresponds to the displayed Question.
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21.
A bench technician is sometimes called a ____ technician.
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22.
When someone purchases software from a software vendor, that person has purchased a(n) ____ for the software.
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23.
Another job title for a help-desk technician is a(n) ____.
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24.
When you cannot solve a problem, sending the problem to those higher in the support chain is known as ____ the problem.
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25.
By purchasing a(n) ____, a company can obtain the right to use multiple copies of software, which is a popular way for companies to provide software to employees.
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26.
Vendors might sometimes sell counterfeit software by installing unauthorized software on computers for sale. This practice is called hard-disk pirating.
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27.
Associate a network printer with a printer port to help DOS applications in Windows 2000/XP.
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28.
For Windows XP, by default, the Printers and Faxes window shows on the ____ menu.
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29.
When you use the Windows 2000/XP default settings, user accounts in the Everyone group are assigned the ____ level.
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30.
If you spend many hours on the phone at a help desk, use a(n) ____ instead of a regular phone to reduce strain on your ears and neck.

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