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software final part Test

Enter the letter for the matching Answer
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1.
____ is popular with desktop publishing, the typesetting industry, and the Macintosh OS. A. Spooling B. PostScript C. PCL D. GDI
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2.
Associate a network printer with a printer port to help DOS applications in Windows 2000/XP.
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3.
When a customer calls asking for support, what are the first few things that you should do at the beginning of the service call?
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4.
To share a local printer using Windows, ____ must be installed. A. PostScript B. Client for Microsoft Networks C. Remote Assistance D. File and Printer Sharing
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5.
When someone purchases software from a software vendor, that person has purchased a(n) ____ for the software.
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6.
When you use the Windows 2000/XP default settings, user accounts in the Everyone group are assigned the ____ level.
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7.
When you cannot solve a problem, sending the problem to those higher in the support chain is known as ____ the problem.
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8.
The ____ component of Windows draws and formats the page and then sends the almost-ready-to-print page to the printer in bitmap form. A. SQL B. PostScript C. GDI D. PCL
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9.
One popular trade show is ____ by CMP Media, where you can view the latest technology, hear industry leaders speak, and network with vast numbers of organizations and people.
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10.
If a self-test page works and you have already stepped through checking the printer connectivity, but you still cannot print a test page from Windows, try ____.
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11.
What are some of the risks that purchasers of counterfeit or copied software face?
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12.
Another job title for a help-desk technician is a(n) ____.
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13.
How do wireless printers indicate when a wireless connection is active?
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14.
How do you delete all the files in the print spool?
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15.
Switch boxes were built with older ____ printers in mind.
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16.
If your customer is overly confident about his or her computer knowledge, you should ____.
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17.
Passing the ____________________ exam validates entry-level skills in any PC repair job.
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18.
____________________ has industry recognition, so it should be your first choice for certification as a PC technician.
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19.
How do you disable printer spooling?
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20.
By purchasing a(n) ____, a company can obtain the right to use multiple copies of software, which is a popular way for companies to provide software to employees.
A.
use technical language in a way that conveys you expect the customer to understand you
B.
D
C.
Print Permission
D.
C
E.
identify yourself and your organization, ask for and write down the name and phone number of the customer, determine whether the customer has a license number or warranty to determine need of payment, open conversation towards problem
F.
site license
G.
B
H.
call center technician
I.
face the risk of corrupted files, virus-infected disks, inadequate documentation, and lack of technical support and upgrades as well as the legal penalties
J.
Interop
K.
A+ Essentials
L.
removing and reinstalling the printer driver
M.
False
N.
escalating
O.
dot matrix
P.
A+ Certification
Q.
Most wireless printers have a status light that stays lit when a wireless connection is active.
R.
printer’s Properties dialog box, select the Advanced tab and then select Print directly to the printer
S.
Printers and Faxes or Printers window, double-click the printer icon. Click Printer on the menu bar of the window that opens, and then click Cancel All Documents or Purge Print Documents.
T.
license
Type the Answer that corresponds to the displayed Question.
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21.
For Windows XP, by default, the Printers and Faxes window shows on the ____ menu.
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22.
Vendors might sometimes sell counterfeit software by installing unauthorized software on computers for sale. This practice is called ____.
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23.
When you install software, one step in the installation is to agree to the ________ agreement.
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24.
Vendors might sometimes sell counterfeit software by installing unauthorized software on computers for sale. This practice is called hard-disk pirating.
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25.
There are network printers with ____ ports that can connect the printer directly to the network. A. Centronics B. Ethernet C. MAC D. NIC
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26.
If you spend many hours on the phone at a help desk, use a(n) ____ instead of a regular phone to reduce strain on your ears and neck.
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27.
The downside of using the PCL method of communicating to a printer, is that Windows performance can suffer when printing a lot of complicated pages.
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28.
A bench technician is sometimes called a ____ technician.
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29.
If a printer is giving you problems or you want to upgrade the printer ____ to add new functionality, search the printer manufacturer's Web site for the latest ____ for your printer and operating system.
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30.
______________________________ sponsors the A+ Certification Program and manages the exams.

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