Phlebotomy; Past and Present and the Healthcare Setting
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| The Public Health Service's responsibilities is to: | administer programs for control do disease
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| This is an abbreviation for healthcare provider made up of number of associated medical facilities that furnish coordinated healthcare services from prebirth to death | IDS - Intragrated Healthcare Delivery Systems
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| The addreviation for the coding system used for patients seen in the ambulatory setting and for physician billing is called: | CPT - Current Procedual Terminology
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| It is not the responsiblility of the designated case manager or gatekeeper in managed care to: | know the patient's financial capablilites
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| A nationally endorsed principle ensuring that patients and their families understand their rights and responsibilities while in a healthcare faility can be found in: | the Patient Care Partnership brochure
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| Managed care oranizations control costs by: | detecting risk factors early
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| The term third party payer is used to describle: | health inusurance plans
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| This is the abbreviation for classification system that is used to determine payment to hospitals for outpatient services: | APC - Ambulatory Patient Classification
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| Which director, chief officer, or vice president would have the administrative responislity for supervising ancillary testing, such as mangetic resonance imaging (MRI) | VP Clinical and Support Services
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| Who has the reponsibility for controling hospital induced infectins in the healthcare facility | Sr. Director Performance Excellence
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| Who is responsible for the pharmacy operations | VP Clinical and Support Services
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| Which director, chief officer, or vice president has the administrative reponsibility for outpatient medical services | VP/Chief Nursing Officer
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| Which director, chief officer, or vice president has the responsiblility for quality performance and patient satisfaction | Sr. Director Performance Excellence
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| Which phlebotomist's duty involves testing for TB and cocci | Perform point-of-care testing
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| Telephone etiquette involves: | Keeping your statements simple and to the point
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| Which of the following is an agency that certifies phlebotomists | ASCP - American Society of Clinical Pathologists
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| The primary duty of a phlebotomist is to: | Collect blood specimens
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| Part of the phlebotomist's role is to promote good public relations because: | patients equate their experiences iwth the over all caliber of care received
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| Primum non nocere comes from the Hippocratic oath and means: | first do no harm
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| Which of the following is an example of good work ethic | Dependability
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| Phlebotomy is used as a therapeutic treatment for: | Polycythemia/Hemochromatosis
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| A phlebotomist participates in coutinuing education programs to: | stay up to date on the latest procedures
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| The term phlebotomy is derived from Greek words that, literally translated, mean to: | cut a vein
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| One of a phlebotomist's duties is to: | perform lab computer operations
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| What are the credentials of an AMT-certified | RPT - Registered Phlebotomy Technician
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| Which of the following ancient bloodletting instruments has a counterpart in a modern day bleeding device | Fleam
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| Proof of participation in a workshop to upgrade skills required by some agencies to renew certification is called | continuing education units
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| While staying in a healthcare facility, one of the patient's expectation as listed in The Patient Care Partnership brochure is the right to: | help with billing claims
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| The perfect "zone of comfort" is a radius of | 1 1/2 to 4 feet
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| The patient is very emotional and cannot understand what the phlebotomist is asking him to do. This is an example of: | A communication barrier
Invasion of the intimate zone
Lack of professionalism
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| Which of the following is an example of a confirming response to a patient | "I understand how you must be feeling"
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| Which of the following is an example of negative kinesics | Frowning
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| Which one of the following projects a professional image for a phlebotomist | Closed toe, conservative shoes
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| A patient loses trust in the phlebotomist when the phlebotomist | brushes off the patient's concerns
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| Which one of the following represents improper telephone protocal | Hanging up on hostile individuals
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| Proxemics is the study of an individual's: | concept of space
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| One element of good communication in healthcare involves: | accepting patients as unique individuals with special needs
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| The best way to handle a "difficult" or "bad" patient is to: | help the patient to feel in control of the situation
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| Which of the following is an example of proxemics | Personal contact
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| Which of the following situations allows patients to feel in control | Agreeing with patient that it is their right to refuse a blood draw
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| What is the average speaking rate of a normal adult | 125 to 150 words per minute
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| Another term for outpatient care is | ambulatory care
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| Which laboratory department performs tests to identify abnormalities of the blood and blood-forming tissues | Hematology
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| Which department is responsible for administering a patient's oxygen therapy | Respiratory therapy
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| Which of the following tests would be performed in surgical pathology | Frozen section
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| The phlebotomist is asked to collect a specimen from a patient in the nephrology department. A patient in this department is most likely being treated for a disorder of the: | kidneys
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| The phlebotomy supervisor asked a phlebotomist to collect a specimen in the otorhinolaryngology department. The phlebotomist proceeded to go to the department that provides treatment for: | ear, nose, and throat disorders
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| Which of the following tests is performed in the coagulation department | D-dimer
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| Which medical specialty treats patients with tumors | Oncology
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| The medical specialty that treats skeletal system disorders is: | orthopedics
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| The specialty of this physician is the treatment of newborns | Neonatologist
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| Another name for blood bank is: | immunohematology
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| Which one of the following is a chemistry test | Hemoglobin A1c
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| They do not test cerebrospinal fluid (CSF) in this department | Immunohematology
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| With which other hospital department would the laboratory coordinate therapeutic drug monitoring | Pharmacy
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| Which department processes and stains tissue samples for microscopic analysis | Histology
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| Of the following personnel, only a high school diploma is required of which one | Phlebotomist
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| An appendectomy performed in a freestanding ambulatory surgical center is an example of: | secondary care
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| Which department performs blood cultures | Microbiology
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| Electrolyte testing includes: | sodium and potassium
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| Which hospital department performs diagnostic tests and monitors therapy of patients with heart problems | ECG - Electrocardiogram
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| Basic metabloic panels (BMP's) are performed in which department | Chemistry
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| Which laboratory department performs chromosome studies | Cytogenetics
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| A pap smear is examined for the presence of cancer cells in this department | Cytology
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| The prepaid group healthcare organization in which members must have preauthorization for certain medical procedures is a: | MCO - Managed care organization
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| The term used to describle sophisticated and highly complex medical care is: | tertiary care
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| A patient in labor would nromally be admitted to which of the following medical specialty departments | Obstetrics
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| A primary physicican is considered the patient's gatekeeper in this type of mnanaged care plan | HMO - Health Maintenance Organization
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| Toxicology is often a part of which of the following laboratory departments | Chemistry
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| This individual is a physician who is a specialist in diagnosing disease from laboratory findings | Clinical pathologist
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| Which of the following is a hematology test | CBC
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| The department that analyzes arterial blood gases and tests lung capacity is: | respiratory therapy
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| Which department performs CEA (Carcinoembryonic antigen) testing | Chemistry
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| Which department performs radiographic procedures and other imaging techniques to aid in diagnosis | Diagnostic radiology
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| Which of the following is an example an inpatient care facility | Children's hospital
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| Which of the following would most likely be performed in the serology department | RPR - Serology department
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| Which of the following would most likely be performed in the chemistry department | BUN - Blood Urea Nitrogen
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| Which of the following would most likely be performed in the hematology department | CBC - Complete Blood Count
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| Which of the following would most likely be performed in the coagulation department | PTT - Partial Thromboplastin Time
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| Which of the following laboratory personnel has the same qualification as a medical technologist | MLS - Medical Laboratory Scientist
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| Which department would perform a hemogram | Hematology
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| This Department examines specimens microscopically for the presence of crystals, cast, bacteria, and blood cells | Urinalysis
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| This hospital department provides therapy to restore patient mobility | Physical therapy
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| Brain wave mapping and evoked potentials are performed by which department | EEG - Electroencephalography
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| All medical laboratories are regulated | CLIA - Clinical Laboratory Improvement Amendments
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| This is the abbreviation for a relatively new category of multiskilled personnel who work as part of the nursing team, performing nursing and phlebotomy duties | PCT - Patient Care Technician
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| Which laboratory worker has a bachelor's degree or equivalent in medical technology | MLS - Medical Laboratory Scientist
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| Which of the following laboratory personnel has an associate's degree or equivalent | MLT - Medical Laboratory Technicican
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| A specimen for ova and parasite testing would be sent to which department | Microbilogy
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| The test to identify an organism and determine an appropriate antibiotic for treatment is called a: | culture and sensitivity test
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| A glucose test would be performed in which department | Chemistry
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| Which medical specialty treats patients with blood disorders | Hematology
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| Which one of the following services is offered by local public health agencies | Immunization of the populace
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| Which test is used in the ED as a "cardiac marker" | BNP - Brain Natriuretic Peptide
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| Blood typing and compatibility testing are performed in this department | Blood bank
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| A sample for fibrin degradation products (FDP) testing would be sent to which of the following department | Coagulation
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| Which immunology test detects streptococcus infection | ASO - Antistreplolysin O
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| This is a federal program that provides medical care for the indigent | Medicaid
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| Which department performs chemical screening tests on urine specimens | Urinalysis
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| Which department would perform an erythrocyte sedimentation rate (ESR) | Hematology
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| Diagnosis and treatment of disease characterized by joint inflammation is part of which medical specialty | Rheumatology
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| Which phlebotomist's duty, if not complied with, has a penalty of possible fines or jail time | Maintain patient confidentiality
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| Which one of the following factors is considered critical in understanding a deverse population's health needs | Approach to health and illness
Family living environment
Traditions related to healing
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| According to CLIA'88 the following is true | all laboratory must follow the same standards
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| Which of the following specimens would be analyzed in the anatomical pathology area | Biopsy tissue
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| Reference laboratories can offer tests that have: | reduced cost per test
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| A nurse practitioner may be considered the case manager in this category of care | Primary care
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| The AMT, ASCP, and ACA are agencies that: | certifiy laboratory professional
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| A phlebotomist is told to take procedural short cuts to save time in collecting specimens during morning sweeps. She disagrees and chooses to follow the rules. Which professional characteristic is she exhibiting | Integrity
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| Which of the following is the name or abbreviation of the federal law that established standards for the electronic exchange of patient information | HIPAA - Health Information Portablility and Accountability Act
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| Which of the following actions by the phlebotomist does not encourage good verbal communication | Using pat cliches
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| A phlebotomist who appears knowledgeable, honest, and sincere is creating in the patient a sense of: | Trust
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| Homebound services offered to meet the needs of patients who require extended care after being descharged from the hospital typically include: | physical therapy
respiratory therapy
specimen collection
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