CHAPTERS 9-13
Help!
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| Trouble breathing is a condition that requires immediate | medical help
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| If an emergency call comes into the office when the physician is out, you should? | Instruct the caller to call 911 for an ambulance
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| Speaking words correctly is called? | pronunciation
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| Speaking clearly and distinctly so others can understand you is? | enunciation
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| The first step in preparing the appointment book is establishing the | matrix
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| The appointment scheduling system that assumes a steady stream of patients all day long at regular, specified intervals is | time specified scheduling
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| How can the doctor prove he is not legally responsible if a patient cancels a postoperative follow up appointment and then develops an infection at the incision site? | If the doctor has records of the appointment being scheduled and canceled by the patient.
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| The first impression a patient gets of a medical office is the | reception area
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| What type of patient is especially sensitive to cooler temperatures? | the elderly
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| An advantage of carpeting in a medical office is that it helps reduce | noise
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| An item that is a safety concern in the reception area is any item smaller than a | golf ball
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| Coffee tables or low tables with sharp edges are a hazard to | the elderly and small children
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| Item smaller than a golf ball in a medical office reception room are a | choking hazard for young children
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| A disease or condition that can be easily transmitted from one person to another is called | contagious
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| The single most important factor that affects a patient's perception of a physician's office is | cleanliness
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| The appropriate way to handle patients who smoke is to | post "thank you for not smoking" signs in the reception area
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| A pediatric playroom should include | a "well" and "sick" side of the reception area
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| The patient's chart contains important information about a patient's present condition and | medical history
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| The first document found in a patient record is the | patient registration form
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| A patient's illness and reason for this visit are found in the | patient's medical history
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| The best way to make sure the physician sees a patient x-ray report before filing it is to | have the physician initial the report
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| When a physician tries unsuccessfully call a patient, the MA should | record and date the call in the patient record
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| An example of a "patient sign" is | a rash
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| An example of a "patient symptom" is | pain
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| The type of documentation (charting) that provides an orderly series of steps for dealing with any medical case is | SOAP
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| What is necessary to release a patient's medical record to the patient's insurance company? | The patient's written consent
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| Horizontal file cabinets are also called | lateral files
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| The filing system used when the patient's names are kept confidential is | numeric
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| The first step in the filing process is | inspecting
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| The final step in the filing process is called | storing
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| Who decides to keep patient files inactive or closed in an office? | The physician
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| The National Childhood Vaccine Injury Act of 1986 states that doctors must keep all immunization records | permanently in the office
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| How long do physicians need to keep patient records to protect themselves against malpractice? | At least seven years
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| When labeling medical records, which sequence should you use? | Last name, first name, middle name, title
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| Files of patients who have died, moved away, or no longer consult the office are called? | Closed files
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| If a file is misplaced, what can be done to reconstruct it? | Contact insurance companies, laboratories, and other providers for copies of the original documents that have been lost
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| The first thing you should do when answering the telephone is | Identify the medical office and yourself
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| When a patient calls for lab results and they are abnormal you should? | Tell the patient the physician will call them back with the results
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| When may a MA authorize a pharmacy to refill a prescription? | Only if the physician has authorized refills on the patient's chart
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| The best way to handle a patient that calls the office in real, distressing pain is to | schedule a same day appointment
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| The guideline for dealing with an angry caller is to | assure the patient that you will do your best to correct the problem
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| What type of call should be immediately routed to the physician? | Emergency
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| The appointment scheduling system in which two or more patients are scheduled for the same appointment time is | double booking system
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| An advantage of a computerized scheduling system is that it can identify | patient's who are late, forgot their appointments, or cancel
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| The best way to help a patient remember to schedule an annual appointment or procedure is to place the patient's name into a | tickler file
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| What is the best way to handle an emergency situation when a patient needs to be seen by the physician same day? | Explain to waiting patients that there is an emergency and they can either wait or reschedule
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| What should you do when scheduling a patient for a fasting procedure? | Schedule the procedure for as early in the day as possible.
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| The appropriate procedure to follow with a canceled appointment (with an appointment book)is to | draw a single line through the patient's name and write canceled in the appointment book before writing in the rescheduled time
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