Chapters 9-12
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| All of the following correspond to actions you should take as a manager while "conducting the interview" except: | Interrupt applicant to make your point
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| The organizational process ____. | is the collection of activities that transform inputs into outputs that customers value
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| Functional departmentalization ____. | allows work to be done by highly qualified specialists
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| Large accounting agencies typically have separate departments that deal with households, businesses, and governments. To better serve the needs of their clients, many of these accounting agencies use ____ departmentalization. | customer
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| ________ is the process of assessing how well employees are doing their jobs. | performance appraisal
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| ____ is the process of solving problems by consistently applying the same rules, procedures, and processes. | Standardization
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| Job specialization can result in ____. | employee boredom
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| Teams are typically required when ____. | tasks require multiple perspectives
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| Periodically moving workers from one specialized job to another to give them more variety and opportunity to use different skills is ____? | job rotation
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| A(an)_____ is a procedure used to verify the truthfulness and accuracy of information from applicants? | Background Check
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| The major drawback to the use of virtual teams is ____. | members must learn to express themselves in new contexts
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| E-Lab has project teams perform field research for its clients. These project teams are composed of students of theology, actors, and musicians as well as the more traditional marketing experts and statisticians. E-Lab teams benefit from ____. | team diversity
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| A ____ is a performance appraisal process in which feedback is obtained from the boss, subordinates, peers, and co-workers as well as the employees themselves. | 360-degree feedback
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| In order to achieve diversity, organizations must have variety among their employees and their ____. | customers
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| Which of these should be avoided while in an interview? | both a and c
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| _________ is the tendency to respond to situations and events in a predetermined manner. | disposition
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| The purposeful steps taken by an organization to create employment opportunities for minorities and women is called ____. | affirmative action
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| The ____ is a barrier that prevents women and minorities from advancing to the top jobs in an organizations. | glass ceiling
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| _______ consists of differences that are immediately observable, typically unchangeable, and easy to measure. | Surface-level diversity
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| Bernard’s mother and Assani to a greater extent served as ____. | mentors
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| Atlanta Rent-A-Car refused to hire two females allegedly because they were wearing Muslim attire. What federal agency filed charges as a result of this episode? | Equal Employment Opportunity Commission
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| The organizational process asks what? | How things get done?
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| To make sure that people with disabilities have the same opportunities as everyone else, organizations can ____. | make a commitment to reasonable workplace accommodations
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| ____ is the relatively stable set of behaviors, attitudes, and emotions displayed over time that makes people different from each other. | Personality
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| The Chain of Command is the _______ line of authority that clarifies who reports to whom throughout the organization. | vertical
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| What do you call an employee that is active, assertive, gregarious, talkative and energetic ? | Extraversion
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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