Server Test
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
|
|
||||
|---|---|---|---|---|---|
| What are the 10 daily tasks? | suggest load/smother, tell legendary story, pick up trash, say goodbye to guests, check restrooms, run food, pre bus, running sidework, table maintenance, display teamwork
🗑
|
||||
| What does flagging mean? | Laying beverage napkins down ni front of guests to show managers and other servers guests have been greeted.
🗑
|
||||
| How long should a guest wait before you approach the table? | 45 seconds
🗑
|
||||
| Why is pre-busing important? | It turns the tables faster, makes it easier for the bussers to clean the table, and it looks better for the guests.
🗑
|
||||
| If you are scheduled and you cannot work your shift, what do you do? | Find a suitable replacement and have them sign thte shift exchange book and have it signed by a manager. if there is a problem finding a replacement, talk to a manager.
🗑
|
||||
| What is re-cook/up-cook and how should it be handled? | An item that is undercooked or not cooked correctly that needs to be cooked more or re-made. Give the item to expo or broil and fill out recook/upcook ticket, notify a manager.
🗑
|
||||
| explain the pivot point system? | Starting with the first guest on your left and continue around the table clockwise.
🗑
|
||||
| What do you need to have ready when you cash out? | Both checker signatures, cashlink deposit slip, manager signature, and tip share.
🗑
|
||||
| Explain full hands in full hands out? | When you come into the kitchen you should have dirty dishes from your table. When exiting the kitchen, you should be taking food or drinks to guests.
🗑
|
||||
| What are acceptable forms of ID? | Valid State ID, Valid Drivers License, Military ID, Passport.
🗑
|
||||
| You should card anyone who looks under what age? | 35
🗑
|
||||
| What are the Definitons of the following terms: 86- On the fly- Runner- | 86- out of
on the fly- needed right away
runner- someone who takes food/ drinks to guests
🗑
|
||||
| What is guest focus? | Guests are our number one priority, We are here to take care of the guests, without them we wouldn't be needed.
🗑
|
||||
| Give 3 examples of how you can demonstrate teamwork. | helping hostesses seat, running someone else's food, pre-bussing another section, sweeping alley after a rush.
🗑
|
||||
| What is your proper uniform? | Nametag, clean texas roadhouse shirt, blue jeans with no holes, black or brown belt, black or brown non-slip shoes, smile.
🗑
|
||||
| What is our philosophy toward the sale of alcohol and how can you help? | We are a resturant that serves alcohol. Card anyone that looks under 35. Do not serve to guests that show signs of intoxication.
🗑
|
||||
| Name the management team. | Managing Partner- Lynn Winston
Service Manager- Monique Reeves
Kitchen Manager- John
Asst. Kitchen Manger- Matthew Anderson
🗑
|
||||
| When are schedule requests due and how do you handle them? | They must be in the book the wednesday prior to the start of the schedule. They are only requests not demands.
🗑
|
||||
| Give an example of "wowing" a guest. | remembering what food they eat or drink, entertaing their kids.
🗑
|
||||
| What is the smoke break policy? | We do not smoke during legendary hours. Once we are off the wait, a list is made in order that we go. Tables are not held, you need someone watching your section.
🗑
|
||||
| What does getting checked out mean? | Having HOF and BOF checkers verify that you have done all of your sidework adn then the manager checks your cashout.
🗑
|
||||
| Why is it important to use proper seat numbers when ringing in check? | so we do not auction off food.
🗑
|
||||
| How do you handle a schedule change? | Write it in the shift exchange book and have employee picking up shift sign it and then have a manager sign it.
🗑
|
||||
| Where is employee parking? | Meijers parking lot from Garden Center to steak and shake.
🗑
|
||||
| List three types of Salesmanship. | Upselling- talking the guest into the next size steak, adding a call liquor to a drink
Suggestive- combo dinner so they can try two things
Sharing- splitting an appetizer or dessert
🗑
|
||||
| List five examples of running sidework | stocking ice, stocking glasses, making coffee and tea, stocking expo, sweeping alley
🗑
|
||||
| What is the Texas Roadhouse story? | Hand cut steaks, fall off the bone ribs, fresh every five minute made from scratch rolls, made from scratch sides and dressings, ice cold beer and legendary margaritas
🗑
|
||||
| When a guest orders a baker, what do you ask? | Would you like to load that with cheddar and bacon?
🗑
|
||||
| When a guest orders any steak, what do you ask? | Would you like to smother that with mushrooms, onions, cheese, or gravy?
🗑
|
||||
| What 4 items must you suggest to all tables? | 1. Specific appetizer 2. Specific drink 3. Smother steak 4. Loaded potato
🗑
|
||||
| What are the 2 things you must say to each table? | Thank you and come and see us again
🗑
|
||||
| Name 3 other ways you can help with the shoppers reports? | Check restrooms, saying gooodbye to all guests, recongnize as first time guests, tell legendary story
🗑
|
||||
| How would you describe the following? Rare: Medium Rare: Medium: Medium Well: Well: | rare- dark red almost blue in color but warm all the way through medium rare- red to bright pink in center medium- hot pink center medium well- slight pink center well- there should be no pink
🗑
|
||||
| What sides do we offer? | baked potato, sweet potato, mashed potatoes, rice, house salad, caesar salad, french fries, green beans, baked beans, steamed veggies, applesauce, sauteed mushrooms, sauteed onions, mac and cheese
🗑
|
||||
| What salad dressings do we offer? | Ranch, French, 1000 Island, Bleu Cheese, Italian, Oil and Vinegar, Fat Free Ranch, Honey Mustard
🗑
|
Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Created by:
agostaagosta