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Glossary

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Term
Definition
Advertising   Any paid form of nonpersonal presentation of ideas goods, or services  
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Competitive advantage   The edge acieved by businesses that offer something better than their competitors  
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Customers   The people who buy goods and services  
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Durable goods   Tangible items that should last a long time  
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Economy   The system in which people make and spend their incomes  
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Features   A fact about or characteristic of a product  
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Goods   Tangible objects that can be manufactured or prodiced for resale  
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Marketing   The activity set of institutions and processes for creating, communicating, dilivering, and exchanging offerings that have vaule for customer, clients, partners, and society at large  
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Nondurable goods   Tangible items that are consumed within a short time  
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Marketing concept   A philosophy of conducting business that is based on the belief that all business activities should be aimed toward satisfying customer wants and needs while achieving company goals  
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Personal selling   The form of promotion that determines client nneds and wants and reponds through planned, personalized communication that influences purchase decisions and enhances futures business opportunities  
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Planning   The management function of deciding what will be done and how it will be accomplished  
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Pricing   Amarketing function that involves determining and adjusting prices to maximize return and meet customers' perceptions of value  
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Producers   The people who make or provide goods and services  
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Product   Marketing element referring to what goods, or ideas a business will ofer its customers  
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Publicity   Any nonpersonal presentation of ideas, goods, or services that is not paid for by the individual or organization benefiting from or harmed by it  
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Sales promotion   Promotional activites (other than advertising, personal selling, and publicity) that stimulate customer purchases  
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Services   Intangible activites that are performed by other people for money productive acts that satisfy economic wants  
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Societal marketing concept   A philosophy of conducting business which involves creating and marketing products that benefit individual customers as well as contribute to the good of society as a whole  
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Standard of living   The general conditions in which people live quality of life  
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