SM 466 Final Exam
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| (From Quiz) A burst water pipe during the offseason could cost the stadium over $100,000 to repair. (T/F) | show 🗑
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| (From Quiz) Pratt & Whitney Stadium at Rentschier Field uses the most recent and fastest computerized maintenance management system. (T/F) | show 🗑
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| show | True
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| (From Quiz) It normally takes three days to convert a playing field from a soccer game to a football game. T/F | show 🗑
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| (From Quiz) Mr. Kastel learned most of his facility knowledge in a sport facility management class. T/F | show 🗑
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| (From Quiz) During the offseason, Mr. Kastel usually arrives at the park later in the day. T/F | show 🗑
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| show | True
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| (From Quiz) Mr. Lang developed his knowledge about facilities and their systems from working as a construction equipment mechanic. T/F | show 🗑
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| show | True
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| show | Preventive maintenance
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| (From Quiz) The focus of most ticketing efforts now is on the casual fan. T/F | show 🗑
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| show | True
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| (From Quiz) The marketing director's gut feeds into almost every marketing decision you can make in a facility. T/F | show 🗑
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| (From quiz) A product is what the facility has to offer to its prospective customers, users, clients or constituents. It can be an idea, a service or goods. T/F | show 🗑
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| show | False
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| (From Quiz) Finance is the art or science that uses the numbers obtained by accountants to determine the facility's future direction. T/F | show 🗑
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| (From Quiz) A major potential problem with buying a facility is the up-front payment for the land can be so high that the developer may not be able to afford building according to the original plans. | show 🗑
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| show | True
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| show | True
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| (From quiz) Owner's equity is the value the owner has in the business. T/F | show 🗑
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| show | True
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| show | False
It was around 8% (believe that?)
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| show | True
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| (From quiz) The basic movement characteristics are... | show 🗑
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| (From quiz) A good training program should include which of the following? (Theory, experiential education, real-world shadowing, testing) | show 🗑
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| (From quiz) The three phases of training that security personnel should receive are orientation, ongoing training and advanced training. | show 🗑
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| show | True
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| (From quiz) Density refers to the number of people in a space. T/F | show 🗑
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| (From quiz) During a fire people often panic and act unreasonably. T/F | show 🗑
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| (From quiz) the primary reason for a CCTV (closed-circuit television) system is to deter vandalism, graffiti and criminal conduct. T/F | show 🗑
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| (From review) Having an annual contract with outside vendors to provide services throughout the year can help minimize the time required to undertake some repairs. T/F | show 🗑
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| show | Scheduling
Takes up a lot of time and also is important to make sure facility is being utilized round year and events are not conflicting
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| (From review) The HVAC system needs to be monitored for temperature and humidity levels every day and several times a day. T/F | show 🗑
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| show | Basking in reflected glory
(the good ole day syndrome, failing to adapt to the present from conceptions of the past)
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| (From review) A detailed understanding of your fans' geographic and demographic data can provide the blueprint of all of your media spending | show 🗑
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| show | Price, product, promotion, place
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| (From review) Accounting is the process of calculating how much a money a facility has? T/F | show 🗑
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| (From review) Sin taxes can be applied to which of the following? Gambling, alcohol, tobacco | show 🗑
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| show | All of the above
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| (From review) The ECT approach is a technique used to identify risks and attempt to reduce those risks T/F | show 🗑
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| show | At parking
(Not online ticketing, you come to the facility when you park and your experience of the facility starts there)
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| (From review) Preventive maintenance helps prevent emergency orders and repairs which can drastically increase costs from scheduled repairs and replacements. T/F | show 🗑
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| (From review) Grass fields need to be mowed two or three times a week. | show 🗑
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| show | False
Needs injury, breach of duty, duty and proximate cause
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| (From review) To be valid, a contract needs to be in writing T/F | show 🗑
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| show | Public safety (ch.8)
Active, shooters, threats can affect an entire facility and the people inside and outside. The top priority of FMs are to protect everyone every time there is an event.
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| Budget management | show 🗑
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| show | Vendors are important in facilities. Even though they are third party, you need to make sure they are up to your standards because they reflect how fans view your facility.
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| Contractors | show 🗑
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| Plumbing | show 🗑
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| show | Plumbers can also be used to help resolve heating and cooling issues.
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| Electrical system | show 🗑
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| Technological system | show 🗑
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| show | Improtatn to have properly trained people doing important jobs
Factors that affect staffing levels are attendance, weather and suspected issues
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| Playing surface | show 🗑
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| Housekeeping | show 🗑
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| Preventive maintenance | show 🗑
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| show | Where repairs are undertaken only when a piece of equipment breaks down or needs to be repaired.
The more preventive maintenance, less break-fix work
Break fix is more expensive
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| end of life maintenance | show 🗑
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| show | Tracks components of facilities and controls components
It can track contracts and purchases and helps with schedules, links to phones
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| show | LEDs are now less expensive and use less energy, which saves money.
Recycling can be difficult to get patrons
Harder to decrease energy use in hockey arena
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| show | Composting is big part of the future
Hard to get fans to recycle correctly
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| show | Number one concern for every person who runs a facility
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| show | Renovations in the offseason, opportunity to deep clean, also primetime for sponsorship and partnership sales, address liability or safety concerns and update policies
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| Building maintenance | show 🗑
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| show | Cleanliness of facility is direct represntation of facility or affiliates
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| show | Fan experience starts at parking, reflects on facility
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| show | Staff also reflects on facility, need to be trained and ready to address issues
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| Weather issues | show 🗑
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| Roof and rigging system | show 🗑
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| show | Heating, ventialtion, and air conditioning system
Challenges in keeping humidity out of venue
Significant expense
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| Plumbing system (ch.9) | show 🗑
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| show | Arena utilizes Musco game lights and Creston programmable lighting.
Musco produces extreme heat, presents fire hazard if not cooled or monitored, they take cool down time and is expensive
Switched to LED practice lights
Problem with lift (expensive)
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| Technology system | show 🗑
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| show | Grounds and maintenance staff falls under facilities department
Unionized workers, so they have to work around restrictions
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| show | Work system order online and it gets addressed immediately
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| Advertising | show 🗑
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| Push and pull | show 🗑
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| Price based advertising | show 🗑
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| benefit segmentation | show 🗑
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| booking | show 🗑
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| show | Buyer's remorse
Might not want to pay full price ever again (fan buys ticket full price, then team lowers it to get more money)
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| show | Assets owned by a facility that can be sold, leased or borrowed by others for a price (naming rights and pouring "alcohol and soda" rights)
Common in modern facilities since 1900
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| show | Controversial b/c of naming tributes, bankruptcy but are a form of corporate sponsorship
Sponsorship spending has risen, provide either cash or advertising
Normally runs from 20 to 30 years
Diff. names will have diff. value on placement
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| Naming rights tax issue | show 🗑
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| Customer relationship management system | show 🗑
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| Geodemographic segmentation | show 🗑
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| show | Scaled down furniture to make suites look larger, 12 to 16 seats, offer amenities
$50 avg for food- total cost can range from $50k to $500k
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| show | A group of actual or potential customers who will be interested in the product
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| show | The concept of packaging a product and services in the right way, at the right price and in the right environment to encourage indiciduals to buy.
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| show | First introduced in 1980s at Palce of Auburn Hills (Pistons)
PSLs helped raised more than $500million in 90s
Often have to pay leases of 5-10 yeras
New facilities have avg 16% of premium seats
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| Place | show 🗑
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| Price | show 🗑
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| Primary data | show 🗑
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| Product | show 🗑
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| show | The process of informing people about the other three P's.
Primary vehicles of promotion: advertising, publicity, and public relations
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| Psychographics | show 🗑
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| Public relations | show 🗑
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| Publicity | show 🗑
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| show | Data developed from external sources such as the govt, press and trade associations
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| Target market | show 🗑
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| actual payback analysis | show 🗑
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| asset | show 🗑
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| liabilities | show 🗑
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| Average payback period | show 🗑
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| Average rate of return | show 🗑
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| show | Highlights how much a facilitiy or compnay is worth at a specific time by examining its assets, liabilities, and shareholder's equity
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| Benchmarking | show 🗑
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| Benefit-cost ratio | show 🗑
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| Bond | show 🗑
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| Capital costs | show 🗑
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| show | Not tax exempt,
tax exempt bonds pay less interest
corporate bonds are given when they believe it can o btain a lower interest rate and wanting a longer repay period
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| show | Third most financial statement
Highlights the money going in and going out of a company-determines if a sport facility can pay its bills
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| Certificate of participation | show 🗑
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| show | Funds or assets used for securing a loan
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| show | An exchange of value-required for a valid contract
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| Expenses | show 🗑
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| Contractually obligated revenue | show 🗑
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| show | A bridge to help move the financial plan to the budget.
No right way but uses past budgets and models to help develop new budget and plan
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| show | An activity taking place in front of the audience (a game) versus back of the house, which refers to areas used for staging and running the facility.
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| General obligation bonds | show 🗑
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| show | Highlights the revenue and expenses for the prior year and factors in taxes and interest payment to determine whether the facility earned a profit or loss
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| Internal rate of return | show 🗑
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| Life-cycle cost | show 🗑
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| Net present value (NPV) | show 🗑
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| Public offering | show 🗑
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| Reconciliation | show 🗑
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| show | The financial return an investment generates
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| show | Money received primarily from selling goods or services
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| show | Uses revenue from specific sources to repay the bond
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| Sales-lease back strategy | show 🗑
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| Variance | show 🗑
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| Variance analysis | show 🗑
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| Venture capital | show 🗑
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| show | title III says public accomodation must remove all architectural barriers to access
New construction must comply with ADA and old facilities musst provid alternatives if they cant
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| show | obstructon to access to people covered under ADA
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| Assumption of risk | show 🗑
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| show | Law developed and interpreted by the courts.
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| Imunity | show 🗑
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| show | The most general guidelines; they should be flexible and give basic direction to managers and employees.
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| show | a variety of laws that affect the use of property, from buying and selling property to how the property can be used
Sport facility represents real property (attached to land)
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| Proximate cause | show 🗑
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| Public accomodation | show 🗑
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| show | Repairs or reconstructions thta need to be done in order to comply with the ADA
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| Risk management | show 🗑
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| Tort law | show 🗑
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| Unintentional tort | show 🗑
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| show | A device used to help resucitate a person having a heart attack; can be operated by someone without significan training
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| show | References body parts to authenticate known individuals and to allow them to access a facility
Being deployed more at large stadiums and events
Taylor Swift used facial recogniton to identify stalkers
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| Closed circuit Television (CCTV) | show 🗑
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| Crime prevention through environmnetal design (CPTED) | show 🗑
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| show | Refer to the need for plans to be developed and followed by all employees when a disaster occurs
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| Continuity management | show 🗑
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| show | Refers to how to return to normal as soon as possible after a crisis occurs
Focuses on identifying the concerns that can affect a facility- not just the attacks but other activities that can cause damage (PR)
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| show | Specific steps or strategies taken to PREVENT a tragedy involving patrons; can include structural, signage and personnel strategies
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| show | Persons dedicated to responding immediately to an emergency at a facility.
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| Evacuation | show 🗑
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| Foreseeability | show 🗑
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| show | An event where there are no reserved seats and the first people into the facility have the first choice of where they will sit or stand.
Facilities should refrain from general seating/stampedes have happened due to that and fighting
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| Movement theory | show 🗑
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| show | Safety training using models or maps indicating where trainees would go and what they would do during a real emergency.
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| Vulnerability analysis | show 🗑
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Created by:
PiMpSiNtHeCrIb