Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Postal Service employees operate under a mandate to protect and preserve the mail placed in its | show 🗑
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| show | Failing to deliver the mail
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| The first opportunity for a Sales and Services Associate (SSA) to start the customer experience on a positive note is to | show 🗑
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| The type of communication that can enhance or contradict messages is | show 🗑
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| show | GIST
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| show | Flexibility test
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| Why is maintaining the security and sanctity of the mail one of the core responsibilities of the Postal Service | show 🗑
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| show | Makes an informed mutual decision with the customer on products/ services
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| What is the most positive way to impact customer perception of the Post Office | show 🗑
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| The US Postal Service is the only delivery service that reaches | show 🗑
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| show | Efficient
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| How a Sales and Services Associate (SSA) conducts themselves on the job effects the | show 🗑
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| show | Clarifying
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| show | Personal appearance
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| show | Postal Inspection Service
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| Preferred services that usually offer the customer the best value is | show 🗑
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| show | Every Door Direct Mail - Retail
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| show | Business documents
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| show | 13 oz
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| A Priority Mail Express customer is entitled to a refund if the item was | show 🗑
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| show | Oversized pricing
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| show | 108 inches
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| show | 18 months
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| When a customer requests Premium Forwarding Service (PFS) the mail pieces are mailed to the customer using Priority Mail service | show 🗑
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| First Class Mail can be _____ for free up to 12 months | show 🗑
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| Migratory Bird Stamps are essential for | show 🗑
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| Designated Post Offices have a service called ___ available for transients | show 🗑
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| Which premium service for individuals or companies offer more pickup times | show 🗑
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| show | Caller service
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| An optional free daily preview of mail pieces to be delivered is called | show 🗑
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| What form would a customer fill out to have their mail permanently forwarded to a new address | show 🗑
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| Premium forwarding service (PFS) offers residential customers the option of having their mail reshipped to them temporarily for | show 🗑
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| show | 5 inches
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| The maximum size for a flat - sized mail piece is | show 🗑
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| show | 25 pounds
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| show | Nonmailable
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| show | Poly bagged or polywrapped
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| The minimum size of a postcard is the same size as a | show 🗑
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| In order for a postcard to be mailed it must be | show 🗑
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| The maximum size of a flat is 15 inches long, ____ inches high, and .75 inches thick. | show 🗑
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| Proper design and construction of a mail piece which conforms to minimum and maximum standards ensures | show 🗑
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| Correctly identifying nonmachinable characteristics of First-Class Mail letters and applying correct pricing will help to protect | show 🗑
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| show | Nonmachinable
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| Nonmachinable letters are processed | show 🗑
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| Other Regulated Materials Domestic (ORM-D) packages can be shipped by | show 🗑
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| Firearms, intoxicating liquors, and cigarettes are categorized as | show 🗑
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| Failure to comply with the Bank Secrecy Act (BSA) could result in significant fines of more than ____ per day per incident | show 🗑
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| show | $50
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| All postal products and services can be purchased by credit card EXCEPT | show 🗑
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| show | After the customer leaves the window
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| show | Excessive cash builds up in the SSAs till
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| show | $3,000 in one day
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| When filling out a PS Form 8105- B Suspicious Transaction Report the Sales and Services Associate (SSA) should | show 🗑
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| show | A customer purchased $1,000 worth of money orders every day for a week.
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| Money orders CANNOT be paid for with a check or | show 🗑
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| The Postal Service has two types of accountability | show 🗑
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| A unit where each Sales and Services Associate (SSA) is assigned stamp stock and is accountable for any losses is called | show 🗑
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| The three major sections on PS Form 1412 Daily Financial Report are | show 🗑
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| The importance of PS Form 1412 Daily Financial Report is to run | show 🗑
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| The value of the stamp stock credit and money orders consigned to the Sales and Services Associate (SSA) is | show 🗑
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| show | Self service Kiosk (SSK)
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| This person triages customers standing in line by utilizing the MPOS directing them to SSKs or the full service line | show 🗑
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| show | $100
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| Self-Service Kiosks (SSK) are available | show 🗑
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| show | Stamps by mail
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| The manual with postage prices and classes of mail transmitted among the US, US territories, APOs, FPOs, DPOs, and the United Nations is the | show 🗑
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| show | The Postal Bulletin
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| show | Publication 52, Hazardous, Restricted, and Perishable Mail
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| show | Postal Bulletin
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| show | Directives
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| A bi-weekly publication designed to streamline communications between Headquarters and the retail unit is the | show 🗑
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| show | The United States of America
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| show | Domestic Mail Manual (DMM) 101
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| The International Mail Manual outlines policies, regulations, and ____ standards for International services | show 🗑
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| show | Postal Explorer
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| show | Domestic
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| What pricing may be charged for PM items measuring over one cubic foot destining to Zone 6 | show 🗑
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| show | Solutions
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| Which category of products do premier products belong | show 🗑
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| Which category of products does First- Class Mail belong | show 🗑
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| What type of products are offered to provide the best value to the customer | show 🗑
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| Which product provides the fastest delivery service | show 🗑
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| What must customers provide for every item mailed | show 🗑
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| Which USPS service is automatically included for PME PM FCM Package Service - Retail, USPS Retail Ground Library Mail parcels and Media Mail parcels | show 🗑
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| Which charts are used to calculate PME PM and USPS Retail Ground Prices | show 🗑
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| show | $1000
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| show | Three
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| Sure money maximum is | show 🗑
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| Is sure money available in manual offices | show 🗑
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| Do gift cards expire | show 🗑
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| show | Cash and debit
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| show | No
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| show | Once a year
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| How does the postal service help with selective service | show 🗑
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| show | 1
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| How long may a customer receive Temporary Forwarding | show 🗑
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| How does a customer who has purchased Premium Forwarding Service receive their mail | show 🗑
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| show | 3 days
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| show | 50 letters
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| show | The postmaster can cancel the service
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| show | Caller service
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| Transients and individuals waiting to get PO Boxes can request what free service. | show 🗑
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| show | Tracking
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| show | GXG, PMI, PME, FCP, FCM
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| What additional forms are completed/ attached with GXG | show 🗑
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| show | 70 pounds
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| show | Custom forms
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| show | Documents/ merchandise
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| show | IMC type writing
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| show | Supervisor
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| Your teammates. You support each other by ensuring the correct processes are followed and customer needs are met | show 🗑
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| Maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services | show 🗑
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| Performs many of the same duties of an SSA and also supports the back office distribution functions | show 🗑
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| show | Post master
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| show | Perishable
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| Hazardous material packaged and distributed in a quantity and form intended or suitable for sale to and designed for consumption by individuals for their personal care or household uses | show 🗑
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| Maximum amount of a specific hazardous material exempted from DOT labeling or packaging requirements | show 🗑
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| Cigarettes and smokeless tobacco shipments are prohibited in the mail if they do not fit in one of the exceptions of this legislation. | show 🗑
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| show | Restricted
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| show | 5 lbs
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| Can customers mail noninfectious specimens such as blood | show 🗑
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| What is the maximum fine for persons who knowingly mail items or materials that are dangerous or injurious to life, health, or property | show 🗑
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| show | Credit
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| show | EMV
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| show | Secrecy
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| Operated under contract with Retail Partners to provide postal products at postal prices outside of our normal business hours where people live, work, and shop | show 🗑
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| show | Stamps by Mail/Phone
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| Designed to process 80 percent of transaction types that come into retail | show 🗑
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| USPS service is provided for special events, holidays, etc. | show 🗑
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| show | MPOS
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| show | Approved shippers
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| Supports recovery of online postage discrepancies in an automated fashion | show 🗑
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| Facilities are located within existing communities in locations, such as businesses, town halls, or government centers, and operated by those entities | show 🗑
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| show | Stamps to go
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| show | USPS mobile app
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| What 3 digit codes are assigned to financial transactions | show 🗑
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| What term is used when ensuring procedures are done correctly | show 🗑
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| show | Offices
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| show | Stamp
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| This daily report is associated with PS form 1412 | show 🗑
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| show | Customers
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| What is the term that represents money coming out of the till | show 🗑
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| show | Postage
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| How do we receive customer feedback on our service | show 🗑
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| The POS survey provides feedback in ____ time. | show 🗑
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| Contains information governing international mail | show 🗑
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| show | Publications
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| Covers operational information such as retail, philatelic or mail processing | show 🗑
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| Hub for all postal policies, procedures, handbooks, manual, and publications | show 🗑
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| show | DMM
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| show | Postal explorer
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| Contains electronic versions of postal forms | show 🗑
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| Official source of updates to postal policies that is updated bi-weekly | show 🗑
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| Contains supplemental information within postal manuals | show 🗑
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| show | Bulletin
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| What postal link is a virtual library of postal information and tools | show 🗑
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| These are identified with a combination of letters and numbers | show 🗑
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| show | Liability
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| show | Manuals
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| What is a hub for all the postal policies and procedures | show 🗑
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| What is it called when you prevent rework and save work hours | show 🗑
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| show | Publications
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| What is it called when you help the postal service meet projected monetary goals | show 🗑
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| No customer can buy money orders on any one day whose total value exceeds | show 🗑
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Created by:
Awheeler87