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| Clarity | speaking clearly so as to be understood by your audience. Clarity is composed of several different related speech skills including projection, enunciation, and pace.
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| Projection | speaking loudly enough so that every member of the audience can hear what is said
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| Enunciation | fully pronouncing each syllable of each word with the proper emphasis.
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| Pronunciation | correctly pronouncing each word.
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| Expression | speaking with vocal variety and vitality so that the audience remains interested. The associated speech problem is speaking in a monotone – a real communication killer.
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| Pace | speaking at a rate that is comfortable for the audience to hear and comprehend.
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| Fillers | using meaningless words or sounds that distract the audience. “um”, “ah” and “you know” are especially common in North America.
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| Slang | informal language that is specific to a particular group. If you’re not part of that particular group, though, you have no idea what the meaning is.
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| Buzzwords | words or phrases that sound important but have become meaningless through repetition. For example, in business “game changer” and “think outside the box” have been used to death.
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| Acronyms | sets of initials used as shorthand to refer to particular
phrases (such as CEO for Chief Executive Officer.)
11. Active Listening- participating in the act of communication by paying
attention and letting the speaker know that you are paying
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| Stance | presenting and maintaining an appropriate posture to
facilitate communication.
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| Eye contact | looking the person or people you are speaking to in
the eye for an appropriate length of time. When speaking to an
audience of more than one, it’s important to make eye contact with
as many individual members of the audience as possib
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